Senior Analyst, GBS

hace 3 días

Cd Madero, Tamaulipas, México Kraft Heinz A tiempo completo

Job Description
About the Position
Kraft Heinz Mexico is seeking a Transition Senior Analyst, you will play a critical role in enhancing business processes and driving operational efficiencies within our team. This role involves conducting in-depth analysis, leading improvement projects, and providing strategic insights to support the organization's continuous improvement goals. The ideal candidate will possess strong analytical skills, project management experience, and a deep understanding of process improvement methodologies.

Key Responsibilities

Project management

  • Develop and deliver detailed transition plans with clear milestones and timelines, identifying interdependencies and in line with GBS Transition Methodology
  • Ensure successful knowledge transfer and work-shadowing between the business and GBS
  • Support the application of a Continuous Excellence culture and drive process stabilization & optimization
  • Develop robust working relationships with key process owners across the business
  • Regularly and effectively communicate project and team status throughout the organization levels on progress, issues, and opportunities
  • Effective project documentation
  • Deliver all Transition Projects and Programme in line with methodology (managing risk, governance, quality assurance, issue resolution, reporting)

Stakeholder Management

  • Build and maintain strong relationships with key stakeholders across the organization
  • Communicate effectively with stakeholders to ensure alignment on process improvement goals and initiatives.
  • Gather and incorporate feedback from stakeholders to enhance process improvement efforts.

Process Analysis and Improvement

  • Conduct comprehensive analyses of current business processes to identify inefficiencies and areas for enhancement.
  • Utilize process mapping tools to document existing workflows and recommend improvements.
  • Implement process improvement initiatives using methodologies such as Lean, Six Sigma, or Kaizen.

Data Analysis and Reporting

  • Collect, analyze, and interpret data to identify trends, root causes, and opportunities for improvement.
  • Develop metrics and KPIs to measure the effectiveness of process improvements.
  • Prepare and present detailed reports and dashboards on continuous improvement activities and outcomes.

Project Management

  • Lead and manage process improvement projects from inception to completion, ensuring timely and successful delivery.
  • Collaborate with cross-functional teams to gather requirements, develop project plans, and execute initiatives.
  • Monitor project progress, troubleshoot issues, and adjust plans as necessary to achieve project goals.

Training and Development

  • Provide training and support to employees on process improvement tools and techniques.
  • Promote a culture of continuous improvement by sharing best practices and encouraging innovative thinking.
  • Mentor and guide junior analysts and team members on process improvement methodologies.

Stakeholder Management

  • Build and maintain strong relationships with key stakeholders across the organization.
  • Communicate effectively with stakeholders to ensure alignment on process improvement goals and initiatives.
  • Gather and incorporate feedback from stakeholders to refine and enhance improvement efforts.

Qualifications
Education

  • Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field. Advanced degree preferred.

Experience

  • Minimum of 3 years of experience in process improvement, business analysis, or a related role within a GBS or shared services environment.
  • Proven track record of successfully leading and implementing process improvement initiatives.

Skills And Competencies

  • Strong understanding of process improvement methodologies (Lean, Six Sigma, Kaizen, etc.).
  • Excellent analytical and problem-solving skills.
  • Proficiency in data analysis and process mapping tools (e.g., Excel, Visio, Minitab, Tableau).
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a cross-functional team environment.
  • Certification in Lean Six Sigma (Green Belt or Black Belt) is highly desirable.

Location(s)

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
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