Inside Sales

hace 7 días

Polanco, Ciudad de México Hanwha Vision A tiempo completo

Inside Sales Representative – Latin America

Location:
Mexico City, Mexico (On-site)

Company:
Hanwha Vision

About Hanwha Vision

Hanwha Vision is a global leader in advanced video surveillance and security solutions, providing innovative technologies that empower safer and smarter environments. With operations across the Americas, our Mexico City office serves as a key regional hub for Latin America.

Position Objective

The Inside Sales Representative is responsible for supporting regional sales operations, ensuring smooth coordination between clients, distributors, and internal departments. This position plays a vital role in maintaining customer satisfaction, processing sales orders, providing accurate and timely information, and supporting both the Sales and Technical Support teams throughout the pre- and post-sales process.

This role requires a proactive, service-oriented professional with strong organizational and communication skills, capable of managing multiple priorities and building long-term client relationships that strengthen Hanwha Vision's presence in the region.

Main Responsibilities

Sales Operations & Customer Management

Act as the main contact for clients and distributors, providing accurate information on products, pricing, and delivery. Process purchase orders, issue quotations and proposals, and ensure timely and accurate deliveries. Maintain customer data in the CRM system and monitor the entire order cycle from quotation to invoicing. Review and manage the portfolio of clients, distributors, and inactive integrators, following up to encourage reactivation and new opportunities.

Support to Sales & Regional Teams

Assist Regional Sales Managers with quotations, reports, and presentations. Track project opportunities, follow up on leads, and support the sales conversion process. Contribute to sales forecasts and share market insights with Marketing and Product teams.

Collaboration with Customer Service & Technical Support

Coordinate with Support and Customer Service teams to resolve post-sale issues such as returns, warranty claims, or configuration questions. Provide basic product guidance and ensure timely follow-up of open support cases.

Documentation & Reporting

Prepare and maintain accurate sales documentation, reports, and records in compliance with company policies. Support management decisions through regular reporting and process accuracy.

Additional Duties

Handle additional office-based tasks and administrative duties that support daily sales operations and internal coordination.

Requirements

Education:

  • Bachelor's degree in Business Administration, Sales, Marketing, or a related field.

Experience:

  • 2–4 years in inside sales, commercial operations, or customer service in the technology, electronics, or security industry.
  • Experience supporting regional teams and working with distributors or integrators is highly desirable.

Knowledge:

  • CRM systems (HubSpot, Salesforce, or equivalent).
  • Microsoft Office (Excel, PowerPoint, Outlook).
  • Familiarity with ERP systems (SAP, Oracle, or similar) is a plus.

Skills & Abilities:

  • Excellent written and verbal communication in
    English (Spanish native)
    .
  • Customer-oriented mindset with strong problem-solving and multitasking ability.
  • Detail-oriented, organized, and capable of working independently.
  • Team player with strong cross-department collaboration skills (Sales, Support, Marketing, Operations).

Core Competencies

  • Dedication:
    Ensures responsiveness, follow-up, and accuracy in all client interactions.
  • Challenge:
    Proactively identifies opportunities to improve sales processes and customer experience.
  • Integrity:
    Maintains transparency in communication and compliance with company policies.

Work Location

  • Based in
    Mexico City, Mexico
    .

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