Technology Lead

hace 5 días

Ciudad de México, Ciudad de México Infosys A tiempo completo

Infosys –– Salesforce Technology Lead
  • An experienced Salesforce Automotive Cloud SME to lead the design, implementation, and optimization of Salesforce Automotive Cloud based eCommerce solutions.
  • The ideal candidate will bring a deep understanding of both Salesforce architecture and the automotive industry's unique customer journeys, D2C commerce and data models.
  • The candidate will work closely with business stakeholders, technical teams, and external partners to deliver scalable CRM solutions that enhance customer engagement and drive operational efficiency across the automotive lifecycle.
  • Strong understanding of automotive industry operations, including OEM-dealer relationships, vehicle lifecycle, and customer experience challenges.
  • Hands-on experience with Automotive Data Foundation (ADF), Lead & Opportunity Management, and Vehicle Graphs.
  • Experience in integrating Salesforce with DMS, ERP, and marketing automation platforms.
  • Serve as the primary subject matter expert on Salesforce Automotive Cloud and related technologies.
  • Design, implement, and manage scalable CRM solutions tailored to automotive use cases (e.g., sales, service, connected vehicle, digital retail).
  • Translate business requirements into system design, configuration, and customized solutions.
  • Collaborate with cross-functional teams (marketing, sales, service, IT) to define and improve customer journeys.
  • Integrate Salesforce with Dealer Management Systems (DMS), IoT platforms, CDPs, ERP, and third-party tools.
  • Develop and optimize data models for vehicles, households, dealers, and service events using the Automotive Data Foundation (ADF).
  • Leverage Einstein AI, CRM Analytics, and automation to drive personalization and insights.
  • Excellent communication and stakeholder management skills.
  • Conduct workshops, training, and enablement sessions for users and stakeholders.
  • Stay current with Salesforce Automotive Cloud updates, roadmap, and industry best practices.Locations for this position are
Mexico (Mexico City)
Qualifications BasicBachelor's degree in computer science or related field with 10+ years of experience in Salesforce ecosystem with at least 3+ years specifically in Salesforce Automotive Cloud & Commerce Cloud.Mandatory Skillsets: Salesforce certifications (must have)Salesforce Automotive Cloud 7 Modules completed (Partner Learning Camp) and Trailhead modules Salesforce Commerce Cloud Salesforce Order Management SystemsOther Relevant ExperienceProficient in English communicationExperience working as part of a Scrum team practicing Agile development methodologies.Experience and desire to work in a Global delivery environmentAbility to work in team in diverse/ multiple stakeholder environmentAbout Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

  • Salesforce Technology Lead

    hace 5 días

    Ciudad de México, Ciudad de México Infosys A tiempo completo

    Infosys –– Salesforce Technology Lead An experienced Salesforce Automotive Cloud SME to lead the design, implementation, and optimization of Salesforce Automotive Cloud based eCommerce solutions.The ideal candidate will bring a deep understanding of both Salesforce architecture and the automotive industry's unique customer journeys, D2C commerce and...

  • Operations Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Cognizant Technology Solutions A tiempo completo

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Technical Support Engineering Lead

    hace 24 horas

    Ciudad de México, Ciudad de México Aera Technology A tiempo completo

    Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud, we are helping the best-known brands in the world make smarter, faster decisions. Privately-held and...

  • Technology Support II

    hace 2 semanas

    Ciudad de México, Ciudad de México JPMorgan Chase A tiempo completo

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Employee Platforms, you will play a vital role in ensuring the operational stability, availability, and performance of our end-user platforms and systems. Your efforts in...

  • Technology Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Infosys A tiempo completo

    Position: AS/400 – COBOL Production Support EngineerAbout the RoleWe are seeking an experienced AS/400 (IBM iSeries) Production Support Engineer with strong COBOL programming and system operations skills to support mission-critical business applications.You'll monitor jobs, resolve incidents, troubleshoot COBOL programs, and ensure production stability...

  • E-Commerce (Shopify) Practice Lead

    hace 1 día

    Ciudad de México, Ciudad de México Oowlish Technology A tiempo completo

    Join Our TeamOowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to...

  • Manager, Property Technology

    hace 2 semanas

    Ciudad de México, Ciudad de México IHG A tiempo completo

    DescriptionPurpose of the roleThe Technology Field Services Manager refines tools for field teams, supports IHG hotels with technology troubleshooting, and ensures high customer support. This role collaborates with the IHG and hotel technology teams to uphold technology standards, explore new solutions for efficiency, and develop processes to improve hotel...

  • 品牌传播经理

    hace 2 semanas

    Ciudad de México, Ciudad de México Du Xiaoman Technology A tiempo completo

    Media Communications SpecialistJob Responsibilities:Develop the brand's exposure strategy across Mexican media channels (traditional media, SNS, and digital channels).Design media mix plans, optimize budget allocation, and track performance.Lead the creation of media content and campaign briefs, regularly review performance data, and refine...

  • Customer Technology Advisor

    hace 5 días

    Ciudad de México, Ciudad de México Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin...

  • Customer Technology Advisor

    hace 5 días

    Ciudad de México, Ciudad de México Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin...