Advocacy Program Manager

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and hundreds more. Here's why you'll thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

 
Join us at Varicent—where your talent and ambition meet limitless opportunities for success

About the Role
We are seeking a Customer Advocacy Marketing Lead to execute and manage programs that engage, grow, and amplify our network of customer advocates. This role will focus on developing relationships with key customers, identifying and nurturing advocates, and creating impactful advocacy programs that drive customer engagement, retention, and brand loyalty. The ideal candidate is passionate about customer advocacy, storytelling, and leveraging advocacy to support marketing and sales goals.
 
This is an individual contributor role and does not include people management responsibilities.

What You'll Do

Advocacy/Reference Program Management: 

• Manage the day-to-day execution of the advocacy and reference program, ensuring timely and efficient handling of reference requests across multiple channels. 
• Execute and optimize advocacy initiatives to increase customer participation and engagement. 
• Track reference request fulfillment, ensuring a smooth process and managing any roadblocks or delays in collaboration with sales and customer success teams. 
• Build and maintain a dynamic pool of referenceable customers for sales, marketing, and event initiatives, ensuring balance and minimizing fatigue. 
• Support peer networking opportunities and other engagement programs that foster customer advocacy.

Advocacy/Reference Tool Ownership and Business Impact: 

• Own the daily management and optimization of the customer advocacy tool ReferenceEdge, to streamline advocacy efforts and support sales and marketing with customer references, proof points, and stories. 
• Ensure ReferenceEdge is optimized for efficient reference requests, content accessibility, processing, and reporting. 
• Track engagement metrics and work with cross-functional teams to support tool alignment with business goals, improve usability, maintain data accuracy, and support scalability. 
• Execute and improve processes for sourcing, managing, and activating customer references and proof points to support sales and marketing initiatives effectively. 

 Customer Content: Case Studies & Testimonials: 

• Project manages the end-to-end development of compelling customer stories, including case studies, video testimonials, and success narratives that highlight value and impact.
• Coordinate cross-functional collaboration with content and product marketing to ensure customer stories are engaging, data-driven, and aligned with strategic goals.
• Work cross-functionally with sales, customer success, and product marketing to identify strong customer advocates, develop timelines, and manage content production workflows.
• Ensure the strategic distribution of customer content across key channels—including websites, events, online reviews, social media, demand generation campaigns, and sales enablement materials—to enhance brand credibility and drive revenue growth. Collaborate cross-functionally to equip sales teams with timely, relevant customer stories that effectively influence pipeline progression and deal closure.

Online Reviews & Advocacy Engagement

• Support and execute processes to activate customer advocates for online reviews.
• Facilitate and track review submissions, working with Sales and Customer Success to identify advocates.
• Manage online review websites to ensure customer content is updated.   

Customer Events & Speaking Engagements: 

• Identify, recruit, and manage customer speakers for webinars, user conferences, and industry events, ensuring alignment with advocacy goals.
• Coordinate logistics, speaker prep, and content development to ensure a seamless experience for customer advocates.
• Maintain a pipeline of potential speakers by working closely with Customer Success, Sales, and Product Marketing teams.  

Measurement & Reporting: 

• Track and report on the impact of advocacy initiatives, including customer engagement, reference usage, and speaking engagements.
• Collect and analyze key metrics such as reference activation, speaking participation, and pipeline influence to measure program performance.
• Support advocacy program improvements by providing data-driven insights and recommendations to internal teams.    

What We're Looking For

• 3-5+ years of experience in customer marketing, advocacy, or related roles.
• Proven success in managing and supporting customer advocacy or reference programs. 
• Excellent project management and communication skills. 
• Strong verbal and written English communication skills. 
• Strong storytelling and content development skills. 
• Experience managing online review strategies across platforms like G2, Gartner Peer Insights, and Gartner Digital Media. 
• Ability to work cross-functionally and build strong relationships with customers and internal teams.
• Knowledge of Salesforce, , and/or ReferenceEdge is a plus.
• Willing to travel. 

1 - 3 Months: Getting started

• Own: Take full ownership of the customer advocacy and reference program, including daily management of ReferenceEdge. Build relationships with key internal stakeholders (Sales, Customer Success, Product Marketing) to understand advocacy needs.
• Teach: Educate internal teams on the advocacy program, reference request processes, and how to leverage customer stories for sales and marketing efforts.
• Learn: Understand current advocacy workflows, program gaps, and how customer advocates engage. Get familiar with analytics/reporting to track engagement and impact.
• Improve: Streamline reference request fulfillment, ensuring faster turnaround times and better advocate engagement. Begin optimizing tool usage for efficiency.
  

4 - 6 Months:

• Own: Establish a strong pipeline of engaged customer advocates for references, content, and speaking opportunities. Manage the review generation process to ensure a steady flow of new online reviews.
• Teach: Share insights and best practices with internal teams on leveraging customer advocacy for sales enablement and marketing campaigns.
• Learn: Identify trends in customer advocacy engagement and refine strategies based on data. Gather feedback from sales and marketing teams to adjust processes as needed.
• Improve: Optimize the advocacy tool setup, reporting structures, and workflows to enhance program scalability and ease of use. Implement refinements to improve reference fulfillment rates and content turnaround.

7 Months & beyond:

• Own: Fully operationalize the advocacy program with an established cadence of customer proof points, content creation, and customer participation in speaking engagements and reviews.
• Teach: Develop internal training on best practices for engaging advocates, requesting references, and utilizing advocacy content effectively.
• Learn: Gain deeper insights into how advocacy impacts revenue and customer retention, adjusting program strategies to maximize ROI.
• Improve: Lead ongoing enhancements to advocacy engagement strategies, exploring new ways to scale and drive advocacy efforts.

Note  

• Candidates selected for this position will be hired by Varicent's designated professional employer organization. Your employment may be transferred to a local Varicent entity in the future. In such an event, Varicent may recognize your seniority and provide you with a comparable role, responsibilities, and benefits.  We are excited to welcome you and support you throughout this journey
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you'll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home or a co-working space, we're committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

Benefits  

• Market Leading Compensation Package. 
• Wellness Programs to Support Health and Well-being.
• Working with the latest tools and technologies in a fast-paced environment.  
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.  
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.  

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email
 
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

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