Player Operations Specialist

hace 2 semanas

Ciudad de México, Ciudad de México B2Spin A tiempo completo

Who We Are:

We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.

The Role

You'll be our fraud-fighting detective, using data analysis and investigation skills to protect our platform from suspicious activity and ensure our players have a safe gaming experience.

What you will be doing

  • Detect and investigate fraudulent accounts using specialized tools and transaction analysis
  • Conduct deep-dive data analysis to identify potential risks and their impact on business decisions
  • Review transaction reports for suspicious patterns and flag concerning activity
  • Perform KYC reviews and Enhanced Due Diligence on high-risk customers
  • Verify customer payment methods and assess documentation requirements
  • Collaborate with team members to analyze findings and present investigation results

What we are looking for

  • Strong analytical skills with experience in fraud detection or risk management
  • Proficiency in data analysis tools and transaction monitoring systems
  • Knowledge of KYC/AML procedures and compliance requirements
  • Excellent attention to detail and ability to spot patterns in large datasets
  • Strong communication skills for presenting findings and collaborating with teams
  • Ability to work independently while meeting productivity targets and deadlines

You will need your own office setup with a self-provided laptop or PC, headset, and a reliable internet connection that meets the following requirements:

  • PC: Intel i5 4th Gen (or higher) – self-provided, OS Version: Windows 10 or higher , RAM: Minimum 8 GB, HDD Space: Minimum 1 GB available
  • Internet: Ethernet/hardline connection with a minimum 10Mbps upload & download speed, backup internet provider for reliability
  • Requirement to work flexible hours, including weekends, nights, and holidays.

Why you will love it

Join a team that's revolutionizing the gaming industry while ensuring our players have secure, smooth payment experiences. You'll be at the heart of our operations, working with cutting-edge systems and making decisions that directly impact player satisfaction. Plus, you'll collaborate with talented professionals from around the world in an environment that values your expertise and growth.

Equal Opportunities Statement

We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.

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