a/r customer representative ii

hace 1 semana

Chihuahua Chih, México AutoZone A tiempo completo

SUMMARY

Accounts Receivable Specialist II will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. The A/R Specialists II will call accounts based on a prescribed queue and negotiate with the customer for payment. The A/R Specialist's II role will be to work directly with the customer to bring the account balance current, while maintaining the customer relationship.

RESPONSIBILITIES

  • Accountable for collecting and managing riskon a high volume of delinquent monthly accounts (consisting of past dueaccounts between 31 and 120 days past due) assigned through the collectionsdatabase in accordance with the defined Account Treatment Strategy
  • Call on delinquent accounts based on aprescribed queue to secure payment and bring accounts current (50 calls dailyrequired)
  • Assertive and strong interpersonal,communication and negotiation skills to secure payment terms on delinquentaccounts
  • Provide weekly collections update to reportaccount status to include trends that affects the overall business relationshipwith customers
  • Responsible for reducing delinquency inassigned portfolio. Prepare weekly and monthly reports for senior management.
  • Communicate and follow up effectively withsales regarding customers' accounts in a timely manner
  • Enlist the efforts of sales and seniormanagement when necessary to accelerate the collection process
  • Identify and refer billing and paymentissues to Research specialist
  • Respond to customer requests and questionsregarding invoices, statements, special reporting information, paymentprocessing and general billing questions
  • Manage credit risk on accounts by makingrecommendation to reduce LOC or place accounts on credit hold
    Refer/suggest accounts for bad debtproceedings

REQUIREMENTS

  • Fluent in English language verbal andwritten
  • Associate Degree or equivalent experience.Bachelor's Degree preferred
  • 3 to 5 years related high volume corporatecollections and/or customer service experience
  • Proficient in Excel, Word, PowerPoint andOutlook
  • Strong verbal/written communication,problem solving, analytical and negotiation skills with strong attention todetail in goal oriented environment a must.
  • Basic principles of finance, bookkeepingand accounting a plus.
  • Excellent problem solving, analyticalskills and strong attention to detail in goal oriented environment.
  • Ability to thrive under tight deadlines andhigh-pressure situations

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