Business Operations Analyst I

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

How to Apply:

Internal Employees: Please submit your updated resume in English and ensure you use only your Arrow email address.

External Candidates: Please submit your updated resume in English.

What You'll Be Doing:

• Product Line Support: Learn and understand multiple product lines to support data management efforts related to products, assets, subscriptions, and contracts/agreements.
• Data Accuracy: Ensure complete and accurate data management, including performing data entry tasks as needed.
• Problem Solving: Investigate and determine the root causes of issues and prioritize tasks to resolve them efficiently.  Create and submit new policies or standards for ensuring appropriate data entry, usage and controls.
• Communication: Effectively communicate with business users, customers, and technical resources.

Maintain Item Specifications for Supplier Products:

• Verify and validate product details with suppliers to ensure accuracy and consistency. 

Data Mapping:

• Ensure accurate mapping of data fields across various databases and spreadsheets, maintaining data integrity.
• Regularly audit and cross-reference data to ensure consistency and reliability across all data sets.
• Identify opportunities to improve data mapping processes and implement best practices.

Maintain Partner/End User Asset & Contract Information:

• Ensure that the data is current and accurately reflects the available specifications.  Use internal systems and supplier systems to identify accurate information to update any missing or incorrect data. Update the asset records as required.
• Investigate and determine the root causes of asset and contract discrepancies, implementing corrective measures to rectify issues.
• Resolve issues related to supplier data feed file fallouts, ensuring smooth data integration and minimal disruption.
• Validate data files provided by partners with the suppliers and process the data file integration into Arrow's system.

Process Customer and Internal User Requests for Data Changes

• Review and take necessary actions on requests routed through the Arrow ECS Partner Portal (ArrowSphere) and internal case management system, ensuring timely and accurate processing.

What We Are Looking For:

• +2 years of experience in similar roles.
• Experience in reviewing and analyzing massive data.
• Experience managing cases and solving tickets for multiple stakeholders.
• Proficient in Excel, managing massive data, using pivot tables, VLOOKUP and other advanced functions.

The Skills That Will Help You Succeed Even More: (Optional)

• Experience in data management or a related field.
• Familiarity with categorizing items into technology buckets (Business Applications, Compute, Data Intelligence, Infrastructure, Networking, Security, Storage), sub-technologies, and product subtypes (HW, SW, asset, component, etc.).

What's In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, your birthday and sick days.
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Growth Opportunities, and more

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)