Manager, Internal Communications, MLAC

Communications Manager, Mexico, Latin America & Caribbean

IHG Hotels & Resorts, Guadalajara, Mexico 

About Us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips. We're growing; grow with us.

About Global Corporate Affairs (GCA)

GCA serves as IHG Hotel & Resorts' communications and reputation management experts. We are responsible for protecting and enhancing the reputation of IHG and its brands – both internally and externally – and ensuring that IHG operates in sustainable and responsible ways. We recognize that building relationships, remaining agile and providing seamless execution in a collaborative environment is key to IHG's success. Our highly respected team plays an instrumental role in supporting and delivering programs that help IHG hotels drive revenue. We support stakeholders across all functions and regions around the world. We take an inclusive, advisory approach to driving results for our stakeholders and believe that every member of our GCA team has a perspective and insight to offer. From our corporate colleagues to hotel owners, media, sustainable business partners, government, and trade bodies, we support corporate initiatives with campaigns and practices that garner award-winning results.

Your day to day

This role will be responsible for supporting the internal, owner and hotel communications functions for the Mexico, Latin America and Caribbean (MLAC) region, a priority growth region for IHG. This role will support key communications projects including town halls and drafting content for newsletters, internal news platforms, and leader messages, as well as drafting talking points and messages for hotel teams and hotel owners. This role will provide key communications support to the Managing Director of MLAC as well as communications support for other senior leaders in the region and assist with major in-region events. You will also work closley the broader regional and global communications team. This is a position based in IHG's MLAC corporate office in Guadalajara.

Essential Duties and Responsibilities

• Support the MLAC and Americas internal and owner communications acitivites in support of the leadership teams. 
• Provide support and assistance to internal, hotel and owner communications teams on key communications projects including town halls and drafting content for channels. 
• Draft content in English, Spanish and Portuguese, and assist with translations for communications messages and materials as assigned.
• Proactively manage regional internal systems and processes – examples include mailing lists, shared Teams sites, trackers, editorial calendars, PowerPoint presentations and spreadsheets. 
• Draft content for employee and hotel newsletters, company newsroom stories, talking points for major internal events, town halls, and owner-facing events.
• Draft communications and letters for the Managing Director of the MLAC region for owner or hotel audiences.
• Draft project plans, communications plans and reports for regional programs and events.
• Assist with translations for English hotel and owner communications into Spanish and Portuguese. 
• Support the MLAC regional team on major colleauge and owner-facing events, including virtual and hybrid conferences, events and presentations.
• Work closely with members of the Americas and Global Commercial & Marketing and Producdt & Technology Communications teams, and with regional leaders and partners in MLAC across various functions. 
• Ensure strong knowledge of IHG processes and how they apply to the team.
• Manage related reporting and analytics for various communications channels. 

Education

Bachelor's degree in Journalism, Communications, Public Relations, English, Marketing, Advertising, or a related field.

Experience and Skills

• 5 years' prior experience in the communications, marketing or media field, with experience in a corporate or PR agency setting strongly preferred.
• Bilingual proficiency – both written and oral proficiency – in Spanish and English is required. Proficiency in Portuguese is a bonus but not required.
• Excellent attention to detail with strong planning and project management skills.
• Excellent content creation, software skills and ability to use Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.).
• Impeccable spelling and grammar skills.
• Curious and eager to learn with strong interpersonal skills, cultural intelligence and ability to work collaboratively. 
• Ability to multi-task, prioritize and manage workload in a fast-paced environment.
• Ability to maintain confidentiality and support team on time-sensitive projects.
• Ability to work with and support multiple stakeholders on various communications projects.
• Candidates should have strong writing samples and an understanding of English grammar and AP style.

What we offer

We'll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. 

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

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