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About The Job
We are seeking remote Logistics Customer Support to join our team in Mexico, who will be responsible for ensuring the movement of freight by our carriers is coordinated according to our customer's needs.
Working Hours
Monday – Thursday, 7:00 PM – 5:00 AM,
Thursday – Sunday, 7:00 PM – 6:00 AM, Thursday – Sunday, 8:00 AM – 6:00 PM
Job Details
- Employment Type: Contract Employee
- Department: Customer Service/Support
- Job Level: Intermediate
- Experience: 3 Years
Required Skills
- Soft Skills: Flexibility, Positive Attitude, Agile Mindset, Team Collaboration
Responsibilities
- Manages the customer board by: Calling carriers to confirm pick up and deliveries and advise. dispatcher/shipper/consignee of delays.
- Emailing/calling clients when shipments are delivered.
- Track and trace merchandise to provide the latest updates quickly.
- Entering pro number and obtaining PODs after shipments are dropped off at our terminals.
- Providing PODs to billing.
- Provides key clients with distinct customer service for specialized needs.
- Requests missing PODs from carriers when advised by billing.
- Provides daily reports to key clients.
- Informs dispatchers if appointments are required for delivery.
- Supports dispatchers with data entry when needed.
Salary & Benefits
- Pay: Hourly, $ 8.00 – 9.00
- Benefits:
Additional Requirements
- Tech Requirements: Windows or Mac
- Language: Spanish
About The Company
1840 & Company is a global outsourcing and staffing partner helping businesses hire, manage, and scale remote teams across 150+ countries. We provide vetted talent in customer service, sales, finance, IT, marketing, and more—delivering cost savings up to 70%. Our platform simplifies hiring, payroll, and compliance so companies can focus on growth while we handle the rest.
