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Anti-Fraud Supervisor

hace 3 semanas

Ciudad de México, Ciudad de México DiDi Global A tiempo completo
Company Overview

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit:

#LI-Hybrid
Team Overview

As the Supervisor of the Anti-Fraud team, you will be responsible for leading the investigation and resolution of suspicious activities related to deposit accounts, ensuring both fraud prevention and regulatory compliance. You will oversee a multidisciplinary team of analysts focused on detecting fraud, identifying money mule accounts, and conducting in-depth transaction analysis. This role requires close collaboration with the Risk Policy team to refine detection rules, improve prevention strategies, and reduce false positives. You will also support efforts to mitigate reputational risks and enhance the overall customer experience, while maintaining high operational standards and integrity in financial crime prevention. It also includes ensuring consistent monitoring of key operational metrics such as KPIs, attendance, and team performance. Experience in risk management, operational leadership, and knowledge of synthetic fraud is essential for success in this role.

Role Responsibilities
  • • Supervise team performance through continuous monitoring, one-on-one sessions, feedback, and incident reporting.
  • • Ensure the proper functioning of the operation, monitoring key metrics such as attendance, KPI compliance, and fraud detection rates.
  • • Supervising investigations into fraud patterns across suspicious accounts, including potential collusion and mule activity.
  • • Overseeing detailed analyses of SPEI transactions to identify risk behaviors, unusual activity, and velocity-related anomalies.
  • • Ensuring timely, accurate responses to fraud-related blocking issues while balancing security and customer experience.
  • • Coordinating with internal teams such as Customer Service, Risk Policy, Finance, and Strategy to solve complex cases and enhance processes.
  • • Monitoring fraud trends to identify opportunities to improve internal rules and detection capabilities.
  • • Auditing false positives triggered by automated risk rules and driving adjustments to optimize fraud detection with minimal impact on legitimate users.
  • • Establishing and maintaining high standards for documentation, investigation quality, regulatory reporting and strict alignment with Compliance requirements.
  • • Mitigating operational and reputational risks through proactive supervision, continuous training, and strategic process improvements.
  • • Work closely with the QA team to improve the fraud analysis quality of the analysts under their supervison.
  • Lead a back-office analyst team handling risk tickets escalated, ensuring 100% SLA compliance.
Role Qualifications

We are looking for professionals with experience in fraud prevention, detection, and risk management. The ideal candidate should be able to handle high-pressure situations, remain composed, adapt to a flexible schedule, and deliver exceptional service while safeguarding the integrity of our operations. Strong communication skills, in-depth knowledge of fraud prevention techniques, and a customer-oriented approach are essential. We invite qualified candidates to apply.

  • • Native Spanish speaker with a second language: English or Chinese.
  • • Bachelor's degree in Mathematics, Programming, Finance, Forensic, Economics or Business Administration.
  • • years of work experience, with at least 2 year in the risk management industry.
  • • Experience in risk management in transactions with savings accounts or fraud detection.
  • • Strong knowledge of synthetic fraud and fraud prevention strategies.
  • • Proven leadership skills with experience managing teams.
  • • Excellent written and verbal communication skills, with the ability to influence different levels of the organization.
  • • Ability to work autonomously, prioritizing multiple objectives in a dynamic environment.
  • • Experience in designing risk management strategies and generating insights that serve as recommendations for other teams.
  • • Strong analytical skills to detect fraud patterns and contribute to the continuous improvement of detection processes.
  • • Results-oriented mindset with a focus on process optimization and operational efficiency.
  • • Working knowledge of SQL is required.
EEO Statement
  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on