App Support

hace 1 semana


Saltillo, Coahuila de Zaragoza, México Aptiv A tiempo completo
  • Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

The position is the primary point of contact for all CS sites using the internally developed PHP/Linux system, providing support to ensure system stability and rapid issue resolution. This role handles direct user requests, troubleshooting, and incident management to maintain high availability. In addition, the specialist coordinates master data integration by working with suppliers to deliver interfaces that ensure accurate, consistent data and eliminate duplication across systems such as SAP and GSD. Responsibilities include gathering requirements, managing vendor engagement, overseeing budgets, and ensuring the timely delivery of integration projects, while continuously maintaining and optimizing the application environment.

In your daily job you will:

Give application Support

  • Serve as the first point of contact for users across all CS sites for system-related issues.
  • Provide support to ensure high availability and rapid resolution of incidents.
  • Troubleshoot and resolve issues related to PHP applications, Linux servers, Apache, and MariaDB.
  • Apply patches, updates, and performance optimizations as needed.

Knowledge Transfer & Documentation

  • Acquire a complete understanding of the PHP/Linux system architecture and workflows.
  • Document installation, configuration, maintenance, and troubleshooting procedures.

Master Data Integration Coordination

  • Identify where critical data resides (SAP, GSD, other systems) and determine what data needs to be consumed by the new system.
  • Work with internal teams to define integration requirements and data mapping.
  • Ensure data consistency and prevent duplication across systems.

Supplier & Project Management

  • Schedule and lead meetings with suppliers to explain integration needs and technical requirements.
  • Obtain quotes, manage purchase orders, and ensure allocated funds are used effectively.
  • Oversee project timelines and deliverables for interface development by suppliers.

YOUR BACKGROUND

Key skills and competencies for succeeding in this role are:

  • Bachelor's degree in IT or related field.
  • Proficient English level
  • 5+ years in application support roles, preferably in environments requiring high availability to handle critical incidents outside of working hours , and direct user interaction.
  • Demonstrated experience in customer support, including incident resolution and troubleshooting.
  • Proven ability to coordinate with external suppliers, manage quotes, budgets, and purchase orders for technical projects.
  • Exposure to master data concepts and integration between enterprise systems (SAP, GSD, or similar
  • Preferred experience with ServiceNow

WHY JOIN US?

  • You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
  • You can have an impact . Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
  • You have support . We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

YOUR BENEFITS AT APTIV:

  • Major Medical Insurance
  • Accidental and Life Insurance
  • Savings Fund
  • Pension Plan
  • Learning and development opportunities
  • Recognition for innovation and excellence
  • Opportunities to give back to the community

APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW

Privacy Notice - Active Candidates:

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.


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