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Clinical Field Support
hace 2 horas
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
Business Enablement/Support
All Job Posting Locations:
Guadalajara, Jalisco, Mexico
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at
About Surgery
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world's most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.
Your unique talents will help patients on their journey to wellness. Learn more at
We are searching for the best talent for Clinical Field Support based in Guadalajara.
Purpose:
The Clinical Field Support, Mexico Portfolio Transformation, will work with clinicians in specific specialties, supporting the transformation of the Surgery portfolio in Mexico. This role will ensure safe and effective product exits, minimizing impact to surgeons and smooth adoption of substitute products. Will collaborate closely with the direct and indirect channel FSO and Marketing teams.
You will be responsible for:
- Clinical Expertise: Observe surgical procedures across critical specialties (Ob-Gyn, Skin, Pediatrics, General Surgery) to understand product usage and ensure safe transition of specific SKUs.
- Retention Support: Execute volume loss reduction plans focused on specific territories.
- Education & Advocacy: Provide physician education on discontinuation of products and potential alternatives.
- Cross-Functional Collaboration: Partner with FSO, Marketing, and KAM teams to deliver on discontinuation activities and customer communications.
- Field Execution: Act as a clinical resource in private/indirect segments to mitigate volume loss and support distributor engagement.
Qualifications / Requirements:
- Bachelor's degree required
- Recommended degree – Physician Assistant, Nurse Practitioner, Nurse, Biomedical Engineering
Related Experience:
- 5+ years professional experience in clinical healthcare setting, specifically operating room or medical devices
Knowledge, Skills and Abilities:
- Deep knowledge of MedTech Industry and Mexico Hospital systems
- Deep knowledge of surgical products and how such products are used in the operating room
- Deep knowledge of clinical specialties and subspecialties - Gyn, ObGyn, general surgery and pediatrics preferred
- Exceptional interpersonal, professionalism, communication and presentation skills
Safe Fleet Requirements:
Since this position is eligible for Company Car as a working tool, it is also required:
- Valid driver's license.
- At least 3 years of driving a car experience, preferably in highway zones (between 80 and 110 km/h) and with standard vehicles.
Required Skills:
Preferred Skills:
Analytical Reasoning, Communication, Continuous Improvement, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Incident Management, Problem Solving, Project Management Office (PMO), SAP Field Service Management, Service Request Management, Teamwork, Technical Credibility, Troubleshooting
