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Unified Collaboration Operations Engineer
hace 3 días
Role : Unified Collaboration Operations Engineer (
Audio/Visual & Video Conferencing )
Location : Mexico ( onsite )
Years of Experience : 4+ years
Key Responsibilities
Technical Support & Troubleshooting
- Remotely lead the engineering, deployment, configuration, and onboarding of Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and related UC&C platforms across a large-scale enterprise environment.
- Provide expert remote support for collaboration tools, including incident management, troubleshooting, and escalation through ServiceNow.
- Manage and optimize backend administration portals such as Microsoft Teams Admin Center, Microsoft MTR Pro-Management Portal, Microsoft Intune, Cisco Webex Control Hub, Cisco Room OS, Crestron XIO, Appspace, Vyopta, and Pexip.
- Validate, and support complex UC&C solutions and integrations, ensuring seamless interoperability between Microsoft, Cisco, and third-party ecosystems.
- Act as an escalation point for unresolved UC&C issues, delivering rapid, expert-level resolution and leading root cause analysis for major incidents.
- Conduct proactive performance analysis of collaboration systems, identifying risks and implementing optimization strategies using tools like Vyopta and Appspace analytics.
Basic Qualifications
- Minimum 4 years of progressive experience in enterprise UC&C engineering and escalations.
- Mastery in Unified Collaboration ecosystems, with expert-level troubleshooting across hardware, software, network, and cloud platforms.
- Deep expertise in Microsoft Teams, Microsoft Teams Rooms, Cisco Control Hub, Cisco Room OS, Cisco Room Systems, ServiceNow, Vyopta, Pexip, Appspace, and Crestron XIO.
- Experience with backend management portals: Teams Admin Center, MTR Pro-Management Portal, Intune, Webex Control Hub, Crestron XIO, Appspace, Vyopta, Pexip.
- Microsoft Teams Administrator Associate (MS-700) certification.
- Strong background in enterprise networking (QoS, VLAN, multicast, firewall policies, network security).
- Proven leadership in high-severity incident management and RCA ownership.
- Exceptional ability to collaborate with cross-functional teams, vendors, and executive stakeholders.
- Demonstrated ability to mentor, train, and upskill support and engineering teams.
