Bilingual Customer Service Representative

hace 2 semanas

Desde casa, México Resolv A tiempo completo

Overview:

As a Patient Services Representative, you will be the first point of contact for patients calling the clinic. Your role is essential in ensuring a smooth and supportive experience for every caller.

Key Responsibilities:

  • Call Handling: Answer incoming calls promptly and professionally. Address patient inquiries or concerns and transfer calls to the appropriate department when necessary.
  • Message Management: Accurately document and send messages to the clinic's medical staff regarding patients' needs or requests.
  • Appointment Scheduling: Schedule, modify, and cancel medical appointments using the client's internal system, ensuring accuracy and efficiency.
  • System Navigation: Operate within Epic EHR to manage patient information and appointment logistics.

Qualifications:

  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Experience with medical scheduling systems is a plus.
  • Customer service or call center experience preferred.

Expertise Required: Welcome and assist patients over the phone with scheduling medical appointments. Navigate scheduling systems to identify optimal appointment times based on patient needs. Collect and accurately record essential patient information while maintaining strict confidentiality. Follow established protocols to ensure proper scheduling across various medical services. Coordinate with healthcare providers to optimize scheduling efficiency. Document all patient interactions in accordance with standardized procedures. Maintain HIPAA compliance in all patient communications and data handling.

Compensation:

Competitive Salary in USD, you will be getting paid WEEKLY

Job Type: Full-time

Pay: $ $90.00 per hour

Work Location: Remote

  • Customer Service Representative

    hace 3 semanas

    Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish)Company: 1 Customer ServiceLocation: Remote - Mexicali, Baja California**Job Type**: Full-Time (40 Hours per week)Job Summary:Key Responsibilities:- Work with our ticket system to resolve customer inquiries and complaints in a timely manner- Retain customers and resolve customer complaints...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Desde casa, México Omega Masonry A tiempo completo

    Job Offer: Bilingual Customer Service Representative Company: Omega Masonry Location: Remote (CST Hours) Schedule: Monday - Friday, 8 AM - 5 PM CST (1-hour unpaid lunch) **Salary**: $6,000 - $9,000 MXN **Job Description**: What We Offer: - No impossible metrics - just complete your tasks, no unnecessary pressure. - No micromanaging - we trust you to do...

  • Customer Service Representative

    hace 2 semanas

    Desde casa, México Brickon Property Management A tiempo completo

    **Customer Service Representative Job Description** **Who We Are**: Brickon is a short-term rentals company, aiming to become the biggest and beloved brand of high hospitality in México, Latam and the world. **About the Role**: We are looking for an ambitious Customer Service Representative that can provide our clients and guests with the most...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Desde casa, México Omega Masonry A tiempo completo

    Job Offer: Bilingual Customer Service RepresentativeCompany: Omega MasonryLocation: Remote (CST Hours)Schedule: Monday - Friday, 8 AM - 5 PM CST (1-hour unpaid lunch)**Salary**: $6,000 - $9,000 MXN**Job Description**:What We Offer:- No impossible metrics - just complete your tasks, no unnecessary pressure.- No micromanaging - we trust you to do your job...

  • Customer Service Representative

    hace 1 semana

    Desde casa, México Resolv A tiempo completo

    Spanish-Bilingual Work-From-Home Customer Service Representative – Resolv.Global:Bilingual fluency in Spanish and English (spoken and written) required.Minimum 1 year of customer service experience, preferably in a contact center environment.Proven experience working in a remote/WFH role, with the ability to stay productive and self-managed.Inbound call...

  • Bilingual Customer Service Representative

    hace 6 días

    Desde casa, México B9 Inc A tiempo completo

    *Descripción comple del empleo* B9 is a young American F ch that is looking to gr - its Mexican operations and is actively looking for talented Customer Service presentat - s, who are eager work hard and grow wi - Do you have experience as a customer service representative in a call center? Language: - Inglés (required) Work Location: Remote

  • Bilingual Customer Service Representative

    hace 2 semanas

    Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...