Site Reliability Engineer

Site Reliability Engineer - Digital Pay Team
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we're looking for you

About the role

This role is part of a high performing team of talented Site Reliability Engineers who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Global Unison, .NET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, AWS cloud services, and more. In this opportunity as a Site Reliability Engineer for the Digital Pay Team, you will:

• Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.

• Partner with application development teams to deliver operational readiness for new applications and features.

• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.

• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.

• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational
  health management.

• Experience in supporting applications built on modern application architecture and cloud infrastructure, Global Unison, .NET, Oracle CPQ, Payment
  Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, AWS cloud services, and more.

• Responsible for monitoring and analyzing business operational and technical key metrics.

• Effectively articulate complex problems, concepts, and solutions to varied audiences.

• Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.

• Participate in complex initiatives such as large-scale upgrades and Disaster Recovery tests.

• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and
  certifications.

• Ensure documentation, processes, and procedures are updated regularly.

• Participate in a continuous learning culture and a curiosity about emerging technologies.

About You

You're a fit for the role of Site Reliability Engineer for the Digital Pay Team if your background includes:

• 3+ Years of experience in software development and/or technology infrastructure and operations.

• Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.

• Fluent in speaking and writing English.

• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

• Experience in supporting applications built on modern application architecture and cloud infrastructure, Global Unison, .NET, Oracle CPQ, Payment
  Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, AWS cloud services, and more.

• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.

• Proven track record of success participating in projects and initiatives even with ambiguous details provided.

• Strong customer service, problem solving, organizational and conflict management skills.

• Strong IT Service Management and standards experience.

• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.

• Proven ability to learn new technologies quickly.

• Hands-on experience with programming and scripting languages.

• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

• ITIL Certification preferred.

#LI-AC1

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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