Support Specialist, Non Technical

hace 2 días

Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform.  You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment.  

How you'll add value:
  • Support customers via tickets, live chat, and outbound phone  
  • Ask targeted questions to quickly understand and resolve customer issues  
  • Guide customers through Restaurant365 workflows and best practices  
  • Troubleshoot common issues using support tools and knowledge base resources  
  • Escalate complex issues to the appropriate team with clear notes and context  
  • Manage a personal ticket queue while meeting SLA and quality expectations  
  • Participate in live chat rotations  
  • Identify recurring issues and suggest documentation improvements  
  • Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays — particularly when supporting customers across multiple time zones  
  • Other duties as assigned  
What you'll need to be successful in this role:
  • 1+ year experience in customer support, help desk, or call-center environments (SaaS preferred)  
  • Strong communication skills (written and verbal)  
  • High attention to detail and strong time management skills  
  • Ability to work under pressure and stay solution-oriented  
  • Comfort using ticketing systems, chat tools, and phone support workflows  
  • Excel skills (sorting, filtering, basic formulas)  
  • Willingness to learn new software and support processes  
  • Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes  
  • PREFERRED QUALIFICATIONS 
  • Experience supporting SaaS business software (ERP/accounting/inventory tools a plus)  
  • Restaurant industry experience  
  • Bachelor's degree in business, finance, accounting, or related field  

  • Support Specialist, Technical

    hace 2 días

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform.  This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations.  The ideal candidate brings...

  • Support Specialist, Technical

    hace 2 días

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations. The ideal candidate brings strong...

  • Support Specialist, Non Technical

    hace 2 días

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform. You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and...

  • Support Specialist, Integration

    hace 3 días

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    The Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls.  How you'll add value: Prompt...

  • Support Specialist, Integration

    hace 1 semana

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    The Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls.  How you'll add value: Prompt...

  • Technical Support Specialist – Healthcare

    hace 1 semana

    Ciudad de México, Ciudad de México PartnerHero A tiempo completo

    The RoleWe're looking for a Technical Support Specialist to provide frontline clinical and technical support for a fast-growing dental SaaS platform. In this role, you'll be the first point of contact for customers—handling live inquiries, troubleshooting system workflows, documenting cases, and escalating clinical or technical risks when required.This...

  • Technical Support Specialist – Healthcare

    hace 2 semanas

    Ciudad de México, Ciudad de México PartnerHero A tiempo completo

    Role OverviewWe're looking for a Technical Support Specialist to provide frontline clinical and technical support for a fast-growing dental SaaS platform. In this role, you'll be the first point of contact for customers—handling live inquiries, troubleshooting system workflows, documenting cases, and escalating clinical or technical risks when...

  • Support Specialist, Accounting

    hace 2 semanas

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    The Support Specialist, Accounting is responsible for helping R365 customers with all R365 software accounting functions. This position manages pertinent customer communications through tickets, live chats, and phone calls. How you'll add value: Prompt customers for information necessary to troubleshoot problem reportsIdentify solutions to problem reports...

  • Customer Support Specialist LATAM

    hace 2 días

    Ciudad de México, Ciudad de México Factorial A tiempo completo

    HelloAt Factorial, we are looking for aCustomer Support Specialistto join our team inMexicoand help us take the company to the next level.The ChallengeWe are opening a new position for a profile that sits at the intersection of Customer Success and Product Support. You will act as aSpecialist, handling complex inquiries and serving as a technical escalation...

  • Technical Customer Support Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Elevenlabs A tiempo completo

    About ElevenLabsElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.We launched in January 2023...