Support Specialist, Integration
hace 1 semana
- Prompt customers for information necessary to troubleshoot problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 Non-POS integrations functions
- Route non-integrations customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Integrations Support Manager or Lead
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
- Assist Manager, Integration Support in rolling out and supporting new non-POS integrations
- Other duties as assigned
- High attention to detail
- Excel knowledge
- Flexible and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
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Support Specialist, Integration
hace 3 días
Ciudad de México, Ciudad de México Restaurant365 A tiempo completoThe Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls. How you'll add value: Prompt...
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System Integration Specialist
hace 1 semana
Ciudad de México, Ciudad de México NewSchool A tiempo completoconnects retail stores with lenders across Mexico, enabling instant POS financing for consumers. We are looking for anIntegration Managerto lead technical & operational integrations with credit companies and manage routing of declined applicants to alternative lending partners.Key Responsibilities:Lead integrations with Sub-prime and Near-prime lenders,...
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Support Specialist, Workforce
hace 3 días
Ciudad de México, Ciudad de México Restaurant365 A tiempo completoThe Support Specialist, Workforce is responsible for supporting Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work...
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Support Specialist, Workforce
hace 2 días
Ciudad de México, Ciudad de México Restaurant365 A tiempo completoThe Support Specialist, Workforce is responsible for supporting Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work...
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Support Specialist, Workforce
hace 2 días
Ciudad de México, Ciudad de México Restaurant365 A tiempo completoThe Support Specialist, Workforce is responsible for supporting Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work...
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Support Operations Specialist – Client Support
hace 2 días
Ciudad de México, Ciudad de México Onyx CenterSource A tiempo completoJob Description OverviewThe Support Operations Specialist – Client Support is the primary contact and support for clients in their use of Onyx products. This role has accountability to the Manager of Support Operations and maintains close working relationships with Client Support teams and other Onyx stakeholders.The Support Operations Specialist is...
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Customer Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Daytrip Europe odštěpný závod A tiempo completoJoin the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brandOur young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...
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Customer Support Specialist
hace 1 día
Ciudad de México, Ciudad de México Scalesource A tiempo completoCustomer Support Specialist Role: Customer Support Specialist – Driver CommunicationsCompany: Bungii (Logistics)Compensation: $1,200 USD/monthSchedule: Tue–Sat, 8-hour shifts (daily start times may vary). The Schedule (Attention Read Carefully)Training & Temp Engagement: Start temporary, with potential to be hired long-term Flexibility: Willingness to...
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Client Travel Support Specialist
hace 5 días
Ciudad de México, Ciudad de México Destiny&Co Travel Agency A tiempo completoAs a Client Travel Support Specialist, you will support clients throughout their travel journey—from planning to return—by managing questions, updates, and ongoing assistance.AtDestiny&Co., we focus on creating organized and meaningful travel experiences.Key ResponsibilitiesServe as a primary point of contact for travelers.Assist with trip changes and...
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Support Specialist, POS
hace 3 días
Ciudad de México, Ciudad de México Restaurant365 A tiempo completoPOS Support Specialists are responsible for helping R365 customers with all POS integrations functions and needs. They manage pertinent customer communications through tickets, live chats, and phone calls. How you'll add value: Prompt customers for information necessary to troubleshoot problem reports Reach out to customers by phone and / or screen share...