Customer Service Representative

hace 3 días

Ciudad de México, Ciudad de México Mexo A tiempo completo


Job description:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Provide prompt, efficient and high standard customer service support in Crypto trading via live chat, email
  • Answer customers' questions about specific products/services.
  • Scale the client's requests to the operations team with the necessary requirements.
  • Document and alert team of sudden problems (based on user reports).
  • Be flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Handle customer enquiries, advices and suggestions via email or online tools
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers.

Qualifications:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Must be able to read, write and speak in English.
  • Open to working in shifts.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • A sense of responsibility and teamwork spirit.
  • Proficient in English and spanish.
  • Minimum 1-year experience in customer service, preferably in finance or E-commerce industry.
  • High level of honesty and integrity.
  • Proactive and meticulous.

Would be nice if:

  • Are passionate about cryptocurrencies and fintech.
  • Familiar with company trading platforms and keeping up-to-date on general market conditions to attend inquiries and provide first class trading experience.
  • Excellent problem solving skills, team player and driven for growth.

Only short-listed candidates will be contacted. (All data collected will be used for recruitment purpose only)


  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center AgentLocation:AZCAPOTZALCO- Mexico City, Mexico (ONSITE)Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...

  • Customer Service Representative

    hace 1 semana

    Ciudad de México, Ciudad de México Qnity A tiempo completo

    Position OverviewQnity Electronics has an opening position for a Customer Service Representative (CSR) located in located in Mexico City, MX. The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. This position will work with, but not limited to, supply chain...

  • Customer Service Representative

    hace 3 días

    Ciudad de México, Ciudad de México Tech Mahindra de México A tiempo completo

    En Tech Mahindra estamos buscando personas talentosas como tú, comprometidas con su desarrollo profesional y con gusto por los retos.Hoy en día estamos buscando personal bilingüe para nuestro puesto de:Customer Service RepresentativeTe ofrecemos Sueldo promedio mensual de $18,000 MXNJornada laboral de lunes a Domingo con dos deias de descanso entre semana...

  • Senior Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Hays A tiempo completo

    A leading company in the food and beverage sector is looking for a Bilingual Call Center Agent Sr.Join our team and become part of a global leader in the food and beverage industry. We are seeking professionals passionate about customer service, with bilingual skills and a results-driven mindset.Job Description:TheSenior Customer Service Representativeacts...

  • Customer Service Representative

    hace 1 semana

    Ciudad de México, Ciudad de México OOCL USA Inc A tiempo completo

    Customer Service Representative – Import On-site role  Mon - Fri, 8:30 AM – 5:30 PM (w/1 hour lunch)  Location: Pico de Verapaz 435, piso 6, Jardines en la Montaña, Tlalpan, Ciudad de México, C.P. 14210, México What is OOCL?  OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies....

  • Junior Customer Service Representative

    hace 1 semana

    Ciudad de México, Ciudad de México AMETEK A tiempo completo

    As a Junior Customer Service Representative, you will provide support to customers and internal teams by assisting with order processing, data entry, and resolving basic inquiries. This entry-level role is ideal for individuals looking to start a career in customer service and develop skills in communication, organization, and problem-solving.Key...

  • Customer Service Representative

    hace 3 días

    Ciudad de México, Ciudad de México SpotOn: Corporate A tiempo completo

    About SpotOn   We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about...

  • MX Customer Service Representative

    hace 3 días

    Ciudad de México, Ciudad de México Aventus A tiempo completo

    CX Service Representative – Deliver Premium Experiences at AventusWho We AreAventus is redefining the customer experience. We are a CX boutique, based in Charleston, SC, built to serve premium e-commerce brands with exceptional service, deep brand integration, and a culture of excellence. As a company built on southern charm and hospitality, we are...

  • Customer Service Representative

    hace 4 días

    Ciudad de México, Ciudad de México 3M A tiempo completo

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:USAC and Mexico Customer Service Representative, Mexico...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Bilingual Customer Service Representative – Spanish-EnglishBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience - TTEC is a certifiedGreat Place to WorkcertifiedAs a Bilingual Customer Service Representative – Spanish-Englishworking in Mexico City, you'll be a part of bringing humanity to business....