Customer Support Specialist

hace 6 días

Monterrey, Nuevo León, México Ticombo A tiempo completo

About Ticombo GmbH

Our mission is to change how fans experience buying tickets for their favorite live events. Ticombo is the first Ticket Marketplace where Organizers, Resellers and Fans can buy and sell tickets in a fair, easy and secure way. With a growing team of more than 50 business and technology rockstars, we are working very hard to build a fair, easy and secure ticket platform for fans all around the world.

We want to be the first true C2C marketplace where users can buy and sell tickets in an efficient and transparent way, whether they are sold out or not, whether big or small events, run by professional artists or private people.

By stepping out of the transaction and allowing our users to interact with each other, Ticombo makes the whole process more efficient while creating a better experience for our users.

Responsibilities:

  • Handle requests from customers, as well as internal departments & other stakeholders;
  • Handle customer's initial verification by considering, requesting and processing verification documents;
  • Cooperate with internal counterparts to ensure timely resolution of customers' requests and problems;
  • Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship;
  • Provide support to management and take ownership to drive process and service enhancement;

Requirements:

You will know we want to hear from you if you have:

  • High proficiency in English (minimum C1 level of the CEFR);
  • Ability to work on full-week rotating shifts (coverage from
    5 PM to 1 AM CST
  • 8-hour shift with a 15-minute break);
  • Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.; working knowledge of Atlassian, Intercom or Slack is a plus;
  • Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
  • Attention to detail. You are a self-motivated and independent fast learner, not afraid but excited from often changes;
  • Good interpersonal, problem-solving and analytical skills;
  • Proficiency in MS Office;
  • Any additional languages are a plus.

What we offer:

  • Extra pay/benefits for Overtime and Flexibility.
  • Solve real problems to develop an international marketplace
  • Challenging and diverse tasks
  • Stable Salary
  • Gym and wellness budget.
  • Budget for professional and educational development. And many others

If you meet the requirements above and feel ready to dive into our challenging dynamics, by joining the the team on a permanent consultancy contract basis, we are looking forward to receiving your CV in English by applying below.

Only shortlisted candidates will be contacted with information on the next steps of our application process.

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