Billing Support Specialist I

hace 20 horas


Monterrey, Nuevo León, México WWEX Group A tiempo completo

PURPOSE

The Billing Support Specialist I is the first point of contact for customers and agents with billing-related inquiries. This entry-level role supports invoice copies, dispute status updates, statement requests, and general billing guidance. The Specialist ensures timely, professional, and clear communication while effectively triaging and escalating requests.

ESSENTIAL DUTIES & RESPONSIBILITIES 

•    Respond promptly to inbound inquiries related to invoices, statements, dispute statuses, and payment instructions.

•    Provide step-by-step guidance on billing and dispute processes.

•    Navigate multiple internal systems to research and gather necessary information.

•    Escalate complex issues to appropriate teams while maintaining ownership of customer communication.

•    Maintain accurate documentation of all interactions and resolutions.

•    Deliver a customer-first experience through clear and empathetic communication.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES

•    Strong written and verbal communication skills.

•    Ability to manage multiple tasks and prioritize in a fast-paced environment.

•    Comfort with learning and using multiple software systems.

•    High attention to detail and organizational skills.
QUALIFICATIONS/EDUCATION


•    High School diploma or equivalent 

•    0–2 years of customer service, billing, or administrative experience.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment:  Job is typically performed in a general office environment or remote.  

Physical Requirements
NP    Not Present
O    Occasional (Up to 25% of time)
F    Frequent (26%-74% of time)
C    Constant (75% or more of time)



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