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Account Manager
hace 2 semanas
Department: Client Services - Enterprise - US
Employment Type: Full Time
Location: Remote - Mexico
Reporting To: Michaela Schwartz
Description Gravity Global is the world's most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.
With 14 wholly owned offices across the US, Europe and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that's shaping the future of marketing.
At Gravity Global, we believe our people are our greatest strength. We're a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We're growing fast – across continents and disciplines – and we're looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us.
About the role
We're looking for a highly capable and strategic Account Manager to lead client relationships and drive the execution of integrated marketing campaigns. You'll serve as the central point of contact across client engagements—building trust, translating business needs into actionable plans, and ensuring seamless delivery across teams. You'll lead a cross-functional account team and collaborate closely with colleagues across practice areas to deliver work that is cohesive, efficient, and results-driven.
This role is ideal for someone who thrives in a fast-moving environment, owns both the big picture and the details, and is passionate about creating meaningful impact for clients.
Key Responsibilities
Client Service: Act as the primary contact for key account, ensuring effective communication and understanding of their needs. Build deep relationships with clients by delivering proactive communication, thoughtful recommendations, and consistent value. Demonstrate exceptional communication skills, fostering collaboration between internal and external local or global teams. Facilitate clear and concise communication channels, ensuring seamless information flow across teams.
Team Delegation & Oversight: Assess account needs and delegate tasks appropriately across the account team, ensuring APMs are supported, empowered, and contributing effectively. Use sound judgment to balance strategic ownership with efficient execution across deliverables. Work closely with the project managers to help create and manage timelines that meet client goals.
Campaign Leadership & Collaboration: Lead the development and execution of integrated marketing campaigns by partnering with media, creative, and digital teams. Ensure strategies are aligned with client goals and the work is delivered with excellence from briefing through to production.
Growth, Estimates and Proposals: Proactively identify opportunities to expand services, deepen partnerships, and drive account growth. Prepare initial drafts of estimates and proposals, emphasizing transparency in project scope, costs, and expectations. Collaborate with team members to refine proposals and align them with client needs. Attention to Detail + Quality Assurance: Serve as the meticulous proofer and final reviewer for all materials, upholding the highest standards of precision and quality. Ensure all client interactions and project deliverables meet the agency's exacting standards.
Problem Solving: Exhibit creative and solution-oriented problem-solving skills, addressing challenges and proposing innovative solutions. Anticipate roadblocks and apply a solution-oriented mindset to keep projects on track. Navigate a fast-paced environment with agility, ensuring projects stay on course and objectives are met.
Skills, Knowledge and Expertise · 3–5 years of agency experience managing integrated campaigns across digital, creative, and media · Strong client-facing and strategic skills, with the ability to translate client needs into clear marketing plans · Proven success managing scopes, budgets, timelines, and internal teams in a fast-paced environment · Excellent communication and presentation abilities, with experience engaging senior stakeholders · Familiarity with project tools like , Asana, or Airtable; bonus for HubSpot and content platforms · Able to delegate effectively, lead cross-functional collaboration, and maintain high attention to detail · Self-motivated, adaptable, and committed to delivering high-quality work and contributing to team growth · Open to some travel for this position based on Client meeting needs.
What we can offer: While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career.
Key aspects of being part of the Gravity Global community:
- Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
- Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
- Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
- Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
- Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
- Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude 'kudos' recognition programme.
- Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
- Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.
Important Disclosure:
At Gravity Global, we believe in recognising every team member's contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We'll walk you through all the details during the offer stage.
Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.
If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying We would encourage you to apply for the role as you may be just the right person for this role or other roles.
