Accounts Receivable Associate

hace 1 día

Ciudad de México, Ciudad de México Hireframe A tiempo completo

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service

This role will be working from home permanently and during U.S. business hours.

Duties and Responsibilities

  • Ensure performance meets/exceeds standard level agreements (SLAs)
  • Process customer refunds
  • Manage internal help desk and provide exemplary service to requesters
  • Exercise due diligence before requesting assistance
  • Input pertinent information regarding payments in the internal system
  • Respond to all inquiries or requests in a timely fashion
  • Identify short payments and forward them to the Collector for review and resolution
  • Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail
  • Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
  • Own customer communications and issues from initial contact until resolution
  • Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value
  • Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams
  • Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems
  • Performs other related duties as assigned by management
Requirements
  • 1-2+ years of finance/accounting experience in the area of Accounts Receivable
  • Bachelor's degree in Finance, Accounting, or a relevant field
  • Detail-oriented
  • Strong analytical and problem-solving skills
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to work in a fast-paced environment with tight deadlines
  • Ability to organize and prioritize
  • Skilled user of Microsoft Office
  • Experience with NetSuite and/or HighRadius a plus
Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

  • Permanent remote work flexibility
  • Annual performance bonuses
  • Dedicated coaches offer an extra channel of support and skill-building
  • Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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