Order Admin Customer Care

hace 3 horas

Vista Magna Jal, México Mphasis A tiempo completo

Job Summary –

· Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer´s purchase order process and their accurate follow up. Day-to-day support activities and transactions for Indigo and non-Indigo areas, which could be any or all the following examples: Order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and Customer disputes.

Years of experience needed 2–3

Technical Skills:

· Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.

· Fluently communicate in English and Spanish

· Work closely with internal teams to identify system requirements

· High level of communication in general

· Able to meet client needs and offer the best solution.

· Sensitive communication

· Achievement of process knowledge and ongoing education based on implementation of transformational initiatives

· Case documentation within assigned systems or platforms as per business requires

· Achievement of Specific Schedules for coverage of assigned activities

· Proficiency at Microsoft Office and Internet Browsers

· Meeting Regional guidelines for achieving any legal requirements related to Quoting, Ordering, Post-Ordering and Invoicing matters

· Following company's guidance on resolving basic system connectivity issues

· Achievement of Key Performance Indicators as per activity assigned and as business demands in a timely manner and with high quality

Certifications Needed:

· Bachelor's degree in finance, Business, Economics, Industrial Engineering or equivalent.

Job Type: Full-time

Pay: $14,000.00 per month

Language:

  • English (Required)

Work Location: Hybrid remote in 45117, Vista Magna, Jal.

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