Customer Service Representative, Junior

hace 2 semanas

Nuevo Laredo, Tamaulipas, México Buckland A tiempo completo

Buckland is looking for a Customer Service Representative, Junior

Who we are

Buckland develops enduring relationships with our customers and partners throughout the global supply chain. We strive to provide customized services in a memorable way.

What you'll be doing

Responsible for receiving, reviewing, processing filings to assist in the international movement of commercial goods. In this role, you will be processing e-manifests, inbonds, or ISF's shipments destined to the US. It may be necessary to obtain additional information or seek guidance from more senior team members.

You will be responsible for…

  • Provide the highest level of customer service to clients, vendors, and service providers.
  • Prepare filings with provided documents accurately with guidance when necessary.
  • Handle client queries in a prompt, efficient, and professional manner.
  • Contact clients, carriers, or suppliers to request additional documents or information as needed.
  • Respond to calls and questions from internal and external sources.
  • Complete filings accurately and in accordance with regulations.
  • Complete set department volume to meet KPI's.
  • Escalate and report any issues or delays to Team Leader.
  • Maintain strong attention to detail and ability to handle multiple tasks.
  • Other duties as assigned.

What skills & experience you'll bring to us

  • High School diploma or equivalent.
  • Minimum 1 year of experience in a similar role.
  • Basic MS Office knowledge.
  • Attention to detail and ability to handle multiple tasks.

Want to apply? Get in touch today

Please visit to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in the below link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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