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Help Desk and Technical Support Specialist

hace 3 semanas

Ciudad de México, Ciudad de México Mazars A tiempo completo

Forvis Mazars is looking for an IT Consultant with experience in business and IT support and consulting to join our rapidly growing
IT Managed Services
team We are looking for a passionate new member to join our team who can take the initiative, create, and function successfully in a collaborative environment, and solve problems to drive effective value-added results for our clients.

This team member should develop and execute solution approaches and contribute to solving our client's business challenges. This team member will be expected to manage client interactions from initiation through completion within our client's environments.

At Forvis Mazars, our consultants serve as a primary face of Forvis Mazars to our clients, taking responsibility for managing most aspects of a client tasks. Our Managed Services Consultants work as part of a larger consulting team forming close relationships with key client Business and Information Technology stakeholders. Consultants must possess strong technical, communication, and client relationship skills, and have the ability to balance quality and client expectations.

We are seeking a talented Consultant to join our Management & Technology Consulting group.

Job Description
This position offers the opportunity to develop your career within our expanding Management Services and Technology Consulting practice. Your responsibilities will include the following:

  • Interaction with clients to resolve client user issues and build relationships
  • Following client service protocols
  • Resolve complex client problems in a professional manner
  • Creation / documentation of client interactions for training purposes and knowledge articles
  • Analyse, evaluate, and recommend technical solutions for clients
  • Lead the creation of deliverables, work product, and communications
  • Interface with clients at all levels daily
  • Demonstrate ability to balance quality, deadlines, and client expectations
  • Work with internal and client resources
  • Proactively identify, manage, and mitigate client risks and issues, and work closely with leadership to resolve these issues
  • Propose implementation strategies addressing client operational needs
  • Analyse the current state, identify issues, weaknesses and opportunities for improvement, and support the development of creative strategies to help our clients achieve business success
  • Facilitate or participate in working sessions with clients to resolve issues
  • Ensure great customer service across work streams and projects
  • Assist with internal initiatives to help our firm's grow

Qualification Preferences

  • Relevant certifications, field or equivalent on-the-job experience preferred
  • 5+ years prior experience in customer facing help desk or system management roles or recent bachelor's degree in a computer related field preferred
  • English proficiency
  • Working knowledge in IT infrastructure (Firewalls, Routers, …), M365 and Azure, or AWS experience
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Strong analytical thinking skills
  • Strong problem-solving skills
  • Superior organizational and time management skills
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly
  • Ability to translate and align functional and business needs into technical specifications
  • Ability to communicate technical concepts to non-technical audiences
  • Ability to proactively manage commitments and tasks
  • Experience building effective trusted relationships with clients and colleagues
  • Experience working as part of a client focused team
  • Proactively demonstrate commitment to team's and firm's development
  • Willingness to travel, when applicable
  • Willingness to work on weekends (2 days off a week)

What can we offer?

  • An immediate incorporation into a multinational firm, with a consolidated position in the audit, tax and consulting market.
  • Opportunity to get international exposure as part of your professional development.
  • Competitive remuneration and compensation package.
  • Training plan that will enable you to achieve the highest levels of technical excellence and leadership to build personalised and rewarding careers.
  • Supportive work environment, promoting a permanent culture of feedback.

How To Apply
Interested candidates should apply directly to the vacancy by sharing their updated CV.

More About Forvis Mazars
You don't join Forvis Mazars by chance, you choose us: a global school of excellence, where we will continually encourage you to grow and develop with a long-term vision. Our people shape our success and not everyone is ready to be part of it. Growth is linked to education, and we want to empower you to match your ambitions and your career both inside and outside Forvis Mazars. With our track record of uninterrupted growth, our people have a central role to play in the future of our clients and the firm. We look to you for your contribution and at the same time, we want to reward your talent. Let's write our story together – you'll also make friends along the way. Forvis Mazars, the smart choice.

Inclusion and diversity
At Forvis Mazars, inclusion and diversity are at the core of our values. We recognise that being an inclusive and diverse organisation makes us stronger as a company. We seek to attract and hire people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, religion or beliefs, social background, age and disability. Forvis Mazars selects candidates on the basis of skills, knowledge, qualifications and experience.