Privilege Cloud Consultant

Company Description
About CyberArk
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CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description
The Security Services Consultant will own, manage, and support customers in deploying CyberArk Privilege Access Management solutions. In this role, the Security Services Consultant will collaborate with customers to kick off their transition project, provide support in planning, managing technical activities, and handle post-transition discussions and activities. The goal is to ensure a seamless deployment, foster a positive customer experience and outcome, and enable customers to continue and grow with CyberArk solutions.

The Security Services Consultant will be responsible for customers' delivery and ongoing success and will accompany them throughout all stages of the deployment life cycle. This includes planning, deploying, integrating, providing technical assistance, expanding, and securing the customer's environment using the solution, as well as setting the customer up for success with CyberArk's Privilege Access Management solutions (Self-Hosted and/or SaaS).

Responsibilities:

• Lead enterprise deployments of CyberArk's solutions through their full life cycle
• Design and architect solutions to meet the needs of CyberArk's customers
• Work directly with the customer to deploy and configure CyberArk Privilege Access Management (PAM) solutions in the customer's environment
• Serve as the primary point of contact during the planning, deployment and post-implementation stages
• Conduct discovery and planning workshops to gather requirements and define success criteria
• Provide technical documentation, deployment summaries, and knowledge transfer
• Collaborate with internal teams (Services, Support, PM, and R&D) to escalate and resolve complex issues
• Participate in post-deployment support and optimization engagements
• Assist customers through CyberArk product migrations (Self-Hosted to Self-Hosted or Self-Hosted to SaaS)
• Ability to work off-hours periodically to support customers during scheduled maintenance windows for system upgrades/migrations
• Receive and appropriately resolve customer issues and escalations while establishing correct expectations
• Act as a subject matter expert to guide customers through both Privilege Access Management and security best practices aimed at rapid risk reduction
• Processing and analyzing customer and product usage for the benefit of both customers and CyberArk

Qualifications

• 4+ years of experience deploying CyberArk or equivalent PAM solutions.
• 7+ years of professional work experience as part of an enterprise software company or systems integrator
• Proficiency in English and Spanish (written and verbal) required
• Proficiency in Portuguese (written and verbal) is a nice-to-have
• Strong understanding of Identity and Access Management (IAM), network security, and cloud infrastructure (AWS/Azure)
• Eagerness to learn other products in the CyberArk product suite as needed
• Experience setting up and installing enterprise software on Windows and Unix platforms
• Experience with CyberArk migrations, Self-Hosted to Self-Hosted and/or Self-Hosted to Privilege Cloud (nice to have)
• Experience with Active Directory and IDP systems
• Excellent communication and client-facing skills
• Excellent organizational skills with the ability to manage and prioritize multiple projects in a fast-paced environment
• Ability to anticipate risks and react to devise solutions
• Security+ or similar security certifications are preferred
• Passion for cybersecurity and continuous learning

Additional Information
CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.