Cloud Consultant, Associate

We are seeking a motivated and detail-oriented Cloud Consultant, Associate to join our team. This role is responsible for monitoring system health, managing backups and restores, handling tickets, and coordinating with customers and vendors to ensure smooth and efficient IT operations.

A Day in the Life typically includes:

* Perform system health checks and validate backup success (BRMS).

* Handle restoration requests and troubleshoot related issues.

* Monitor Wintel restarts, disk space issues, RDP access problems, and server availability.

* Configure and manage Halcyon alerts and monitoring rules.

* Analyze and address ERP application alerts (e.g., environment down, job failures, subsystem or login issues).

* Investigate and resolve ASP performance spikes across AS400 servers.

* Work closely with the hosting partner for customer-related escalations.

* Gain full understanding and ownership of Halcyon monitoring setup and administration.

* Maintain and create documentation, including standard operating procedures, flow charts, and templates.

* Manage ServiceNow activities: ticket creation, bulk updates, change requests, and new customer/infra additions.

* Develop L1 documentation for recurring operational activities.

* Support printer and job scheduling management (BRMS, ROBOT, AJS, Native Scheduler, IBM i OS, HTTP Admin Console).

Basic Qualifications:

* Experience working with computer systems, networking, and operating systems.

* Experience working with Microsoft Word, Excel, and PowerPoint.

* English written and verbal communication skills.

* This role requires working some weekend shifts.

Preferred Qualifications:

* Experience with IBM i OS, Work Management, BRMS, ROBOT, and Halcyon tools.

* Experience or coursework involving monitoring tools and ticketing systems (ServiceNow).

* Experience iwth backup and disaster recovery processes.

* Recent graduate in Computer Science or related field.

What We Offer:

* Comprehensive training and mentorship.

* Exposure to enterprise-level IT operations and infrastructure.

* Collaborative and growth-oriented work environment.

Location: Hybrid - ability to work 3 days in office

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit [1]

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At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the [2] FAQ section.

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