Customer service

hace 2 semanas

Ensenada BC, México Clever Builds México S de R.L. de C.V. A tiempo completo
y detalle de las actividades

Clever Builds designs and manufactures high-quality, fully finished prefabricated homes at accessible prices. From our factory in Ensenada, we ship 100% move-in-ready homes across the United States, including Alaska and Hawaii.

In just two years, we have become the largest tiny home manufacturer in North America, and we are now expanding into modular construction.

We expect to double our team over the next year and are continuously hiring people with tenacity, ownership, and a strong results-oriented mindset. We offer responsibility from day one, rapid growth, mentorship, and a clear development path with competitive compensation.

This role supports the Field Operations & Customer Success Manager in everything related to the post-sale customer experience, service coordination, and operational follow-through.

Customer Service & Field Operations Support

  • Coordinate home deliveries with customers, transport partners, and factory personnel, including collecting required information, confirming delivery details, and following up on payment schedules.
  • Assist in troubleshooting and resolving customer issues by gathering details from the customer, documenting symptoms clearly, and coordinating with factory technicians to identify solutions.
  • Support the full lifecycle of warranty repairs: locating and contacting U.S.-based service providers, preparing and sending required materials from the factory, giving clear written instructions to service providers, and ensuring work is completed to customer satisfaction.
  • Maintain organized records for each case, including notes, photos, instructions, and status updates in the CRM and internal systems.
  • Monitor open cases and proactively follow up with customers, technicians, and service providers to keep all tasks moving and ensure timely resolution.
  • Prepare and organize documentation related to deliveries, service cases, payments, and customer accounts.

Experiencia y requisitos

Customer Experience

  • Conduct factory tours for prospective customers (in-person or via video call).
  • Assist with occasional technical questions from prospective clients.
  • Help coordinate in-person factory visits and prepare materials for customer handoffs.
  • Contribute to a positive, organized, and consistent customer experience across all stages.

Light Marketing Support

  • Capture high-quality photos or videos when needed for customer handoff documents or occasional marketing use.
  • Assist with occasional email or social media inquiries from prospective customers.

Experiencia y Requisitos

  • Near-native English proficiency, both written and spoken.
  • Ability to learn quickly and communicate clearly; construction knowledge is a strong plus but not required.
  • Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
  • Strong customer orientation and ability to communicate calmly and professionally.
  • Comfortable coordinating between customers, technicians, logistics partners, and service providers.
  • Proactive, adaptable, and able to follow through on complex tasks.
  • Experience with CRM systems or digital task-management tools is a plus.
  • Strong interpersonal skills and teamwork.

Beneficios

  • Beneficios de acuerdo a la LFT
  • fondo de ahorro
  • Benefici0s superiores a los de Ley
  • guardería
  • Vales de despensa

Número de vacantes 1

Área Atención a Clientes/Call Center/Telemarketing

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario

  • Tiempo completo
  • Lunes a viernes

Estudios Carrera con título profesional

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar No

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