Solution Support Senior Project Manager

FICO (NYSE: FICO)
is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity
"At FICO, we are responsible for delivering FICO's state of the art applications in both the private and public cloud space. Our project leads and managers are able to add significant value to our project delivery due to their depth of project management, cyber security and technical expertise. If you are in a project lead capacity, looking to grow into a project manager and are excited by innovation and driven to succeed, you'll find working for the Global Technology Services group an exciting and rewarding journey."
– Vice President, US Global Technology Services.

What You'll Contribute

• Lead cross-functional project teams by prioritizing and coordinating all aspects of project execution.
• Lead multiple support projects and incidents.
• Work closely with business sponsors, stakeholders and functional owners as needed to ensure well-defined business cases, strategies and project plans.
• Complete appropriate project documentation as required.
• Create and own project plan including schedule, milestones, dependencies and critical path.
• Manage issues and risks, including the development of contingency plans.
• Publish weekly status reports.
• Monitor execution and provide executive updates to Client and FICO's management team.
• Manage customer relationship with senior members of the client technology and business teams.
• Work to leverage existing FICO assets to meet client requirements. Demonstrate the wider value that FICO provides to the clients.
• Using best practice methodologies to manage a team of functional and technical FICO resources to deliver FICO solutions to meet Clients' needs.
• Gain understanding of the FICO products being delivered as part of the project to be able to converse with the client in a knowledgeable and confident manner.
• Well-executed change management.
• Will be the face of the project assigned to.
• Interacts with Solution Architects and Developers to clarify any questions or gaps regarding requirements and issues.
• Ability to react and think quickly to manage high priority issues raised by our business partners and clients.
• Collaborate with other teams, including Professional Services, QA, Strategy, Fraud, Business and IT Production Support to address any open incidents and enhancements.
• Communicate project details, issues, challenges to management and the client.

What We're Seeking

• Bachelor's degree in computer science or a related field
• Relevant work experience in a software application development environment, with ever increasing responsibilities.
• Excellent verbal and written communication skills
• Excellent customer engagement skills
• Experience in delivering large and complex software solutions.
• Strong client-focused management and/or consulting experience
• Understanding of software development methodology.
• Self-starter with high sense of urgency for growing the business.
• Must be able to work effectively with all levels of an organization with both technical and business teams.
• Proven track record of working in a technical environment in a fast-paced environment.
• Technical curiosity – wanting to understand how things work and how they could work better.
• Ability to handle multiple competing priorities in a fast-paced environment.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks

Learn more about how you can fulfil your potential at

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy