IT Product Support Senior Coordinator

hace 1 semana

Mexico City Paseo Marsh McLennan A tiempo completo
Company:MMC CorporateDescription:

Application Support Analyst

We are seeking an Application Support Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an Application Support Analyst at Marsh, you will be responsible for problem solving, knowledge generation, and developing repeatable processes, and you will respond as the escalation point for non-standard issues and incidents and is responsible for the construction of standard communications.

We will count on you to:

  • Monitor and troubleshoot application issues, working closely with the Incident Management team to handle major incidents effectively.
  • Utilize Kubernetes for container orchestration, including scaling, and managing containerized applications.
  • Read and analyze logs from Kubernetes and application containers to identify and resolve issues proactively.
  • Manage and query MongoDB (NoSQL database) and SQL/Oracle databases to support application functionality.
  • Utilize ServiceNow or other ITSM tools for service request management, incident management, and problem management.
  • Collaborate with cross-functional teams to resolve incidents and implement solutions.

What you need to have:

  • Bachelor's degree in information technology or related technical field
  • 1-2 years' experience in Cloud or Application Support role
  • The ideal candidate will have a strong background in application production support, with expertise in Kubernetes, MongoDB, SQL/Oracle databases, and IT Service Management (ITSM) tools.
  • This role involves managing incidents, troubleshooting issues, and ensuring the smooth operation of our applications in both on-prem and cloud environment.
  • Advanced Level of English is a Must

What makes you stand out:

  • Ability to work in team across multiple projects and multiple geographies
  • Have Good communication and presentation skills
  • Ability to identify process improvement opportunities
  • Adaptability to change

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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