Empleos actuales relacionados con Senior Customer Advocate - Ciudad de México, Ciudad de México - Boldr
-
Customer Advocate
hace 1 semana
Ciudad de México, Ciudad de México Apollo A tiempo completois the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. provides...
-
Student Advocate
hace 7 días
Ciudad de México, Ciudad de México Platzi A tiempo completoAbout usPlatzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.As an...
-
Student Advocate
hace 7 días
Ciudad de México, Ciudad de México Platzi A tiempo completoAbout usPlatzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.As an...
-
Global Advocate
hace 1 semana
Ciudad de México, Ciudad de México DoorDash Mexico A tiempo completoAbout the TeamAs one of DoorDash's core teams, the Customer Experience Team ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team manages DoorDash's day-to-day customer operations, with the ultimate goal of growing the business by delivering on our promise of excellence and value. The team is...
-
Senior Customer Success Manager
hace 7 días
Ciudad de México, Ciudad de México Smartly A tiempo completo***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?As a Senior Customer...
-
Senior Associate Specialist, Customer Service
hace 7 días
Ciudad de México, Ciudad de México Celanese International Corporation A tiempo completoOverviewThe Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling....
-
Senior Associate Specialist, Customer Service
hace 5 días
Ciudad de México, Ciudad de México Celanese International Corporation A tiempo completoOverview:The Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling....
-
Customer Support
hace 7 días
Ciudad de México, Ciudad de México Apollo A tiempo completois the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. provides...
-
Customer Service Representative
hace 4 días
Ciudad de México, Ciudad de México AMETEK A tiempo completoThe Customer Advocate Representative responds to requests from customers and are responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes.KEY RESPONSIBILITIESTriage...
-
Senior Data Scientist, Customer Operations
hace 1 semana
Ciudad de México, Ciudad de México Etsy A tiempo completoCompany DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside...
Senior Customer Advocate
hace 2 semanas
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET'S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we'll always find EMPATHY
WHAT IS YOUR ROLE
As a Senior Customer Advocate, you will be responsible for interacting with customers to provide information in response to inquiries about products and services, handling and resolving complaints, and supporting account or subscription changes. You will collaborate with internal and external teams to ensure timely, accurate, and professional customer care while delivering a high standard of customer experience.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
- Respond to customer inquiries via phone, email, and chat with empathy, accuracy, and professionalism.
- Provide accurate, valid, and complete information using available tools and resources.
- Handle customer concerns by offering appropriate solutions and alternatives within established guidelines, ensuring resolution.
- Perform problem tracking to ensure issues are properly prioritized, documented, tracked, and resolved.
- Ensure proper and timely escalation of unresolved or complex issues to internal teams or supervisors
- Maintain detailed documentation of customer interactions, transactions, comments, and complaints.
- Stay updated on product and service knowledge to effectively assist customers.
- Provide information regarding product features, pricing, availability, and subscription or account changes.
- Identify opportunities for continuous process improvement.
- Deliver service excellence and maximize customer satisfaction.
- Collaborate with external and internal teams to remain aligned on product updates and service standards.
WHAT WE'LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us #beboldr
- Analytical, detail-oriented, and solution-focused
- Passionate about customer satisfaction
- Patient, empathetic, and calm under pressure
- A collaborative team player with a positive attitude
YOU HAVE…
- A bachelor's degree in any field (preferred).
- At least 3 years of customer service experience (email, phone, or chat support).
- Previous experience supporting SaaS products.
- Strong phone contact handling skills and active listening ability.
- Excellent verbal, written, and presentation communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong customer orientation with the ability to adapt to different types of customers.
- Basic knowledge of Google Workspace and MS Office applications.
- Ability to understand and communicate complex ideas clearly to customers.
- An aptitude to quickly learn new systems and tools.
- Openness to feedback and continuous improvement.
- Intermediate understanding of common Customer Experience best practices.
- Experience with Intercom CRM is a plus.
- Private Health Insurance
- Paid Time Off
- Training & Development
