Operations Manager

About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role
The Operations Manager is responsible for managing credit card delivery, ensuring compliance and process optimization, and improving key team metrics (delivery rate, service level agreements, cost per delivery) to ensure stock availability and deliver a seamless, customer-centric experience, in addition to managing the performance of the operations team.

Key Responsibilities

• Oversees the full logistics operation in the country, including managing an ops team, projects with internal stakeholders and supplier relationships, focusing on achieving the goals established for delivery rate, on time delivery rate and delivery SLA.
• Ensuring a flawless delivery process to the customer by managing the shipments operation through a business partner,
• Keeping a healthy end to end stock management, ensuring an efficient supply chain and healthy KPIs.
• Execute needed continuous improvement projects by assessing shortcomings in the operation by maintaining successful communications with stakeholders and measuring the impact of such initiatives.
• Secures the best business conditions regarding suppliers involved on the regular operation through negotiation, best practices adoptions and continuous improvement.

Qualifications

• Bachelor's degree in Economics, Management, Finance, or a related field.
• 5 years of relevant experience in Operations, Logistics, or Project Management, in consumer finance, technology, mobile products, or consulting industry, in a high-growth tech startup environment or a highly intrapreneurial role.
• Advanced Excel and G-sheets (SQL knowledge is a plus, although non-exclusive)
• Proven record of project management skills.
• Analytical thinking and data-driven decision making.
• Problem solving, process design and optimization, and focus on continuous improvement
• Leadership, cross-collaborational communication, flexibility and adaptability.

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellnes perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening