Order Management Specialist

Overview
IDC is seeking detail-oriented individuals with a self-starter approach to perform the role of Order Management Specialist. This key role is responsible for ensuring accurate and timely processing of orders to create positive customer outcomes.

Responsibilities
Order Processing:

Take ownership of orders through the order lifecycle, ensuring timely and accurate processing at every stage.

Carefully review all submitted orders to confirm they include all necessary documentation and comply with all company policies.

Conduct thorough audits of orders, comparing paperwork against system entries to identify discrepancies and proactively follow up on incomplete or inaccurate orders, ensuring any missing or corrected information is obtained before processing.

Order Entry
Accurately input verified orders into the regionally assigned ERP system, ensuring that all relevant details, such as products, quantities, pricing, and customer information, are correctly reflected.

Error Resolution
Serve as a key point of contact for order-related issues, working in partnership with the Sales team, Revenue Operations, and other departments to quickly resolve discrepancies or errors in orders.

Maintain clear and open communication with stakeholders, providing timely updates on issue resolution and ensuring that customer expectations are managed appropriately.

Manage Order Flow
Regularly monitor order queues, identifying pending or delayed orders and prioritizing based on urgency, value, or end-of-month deadlines.

Collaborate closely with Revenue Operations and Sales, especially during critical periods like month-end or quarter-end, to expedite the review and processing of outstanding orders and ensure they are closed before cutoff times.

Continuously optimize the order review process by identifying bottlenecks, adjusting workflows, and providing feedback to management on potential process improvements to speed up order processing and enhance throughput.

Qualifications
In this role, you will be supporting the US time zone. The expected working hours are 11 am - 7:30 pm CET.

• Bachelor's degree in Business, Finance, or a related field preferred.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with order management software, CRM and/or ERP systems. Salesforce and D365 experience are a plus.
• Proficiency in MS Office, particularly Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with the ability to handle multiple tasks.

Recruitment Fraud Notice:
IDC would like to inform you that we conduct our formal communications via corporate email, our Applicant Tracking System iCIMS, LinkedIn messaging, or directly by phone. We do not use any other platform (including Telegram, WhatsApp, Signal, text, instant message, etc.) to communicate with prospective candidates. If you receive any communication outside of our formal communications channels, please ignore it and block the sender or caller. In addition, we do not ask candidates to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to represent a job offer, please report it as potential job fraud to law enforcement.

IDC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.