Process Manager

hace 1 semana

Puebla, Puebla, México ExactlyIT A tiempo completo
Puebla, Mexico
JOB SUMMARY
Ensure that the product meets the required quality standards. Works with staff and suppliers to establish processes and quality standards, and monitors data according to the objectives set.
Job responsibilities that are specific to the position:
  • Own, maintain and improve Quality Management System.
  • Maintain Quality KPIs.
  • Prepare and conduct internal audits based on ISO9001.
  • Support and conduct customer, ISAE and ISO audits.
  • Manage preventive and corrective actives.
  • Develop and implement management systems for related ISO and SSAE standards.
  • Monitor progress of compliance risk mitigating.
  • Advise, support Business Management on monitoring of compliance risks.
  • Development and implementation of the data privacy management system.
  • Interface to external authorities for EU – US Privacy Shield.
  • Support Customer Managers in all customer requests regarding quality/compliance topics (including: ISAE, ISO, HIPPA, PHI, Data Privacy).
  • Continuous analysis of risks and threat trends as part of pro-active risk mitigation.
  • Provide HSE due diligence service to evaluate and minimize environmental, health, safety and security risks, as well as for fire protection in investment decisions.
  • Promote and advocate Quality awareness and conduct trainings on Quality / Risk-Mitigation to employees.
TECHNICAL SKILLS
  • 3+ years of work experience in quality assurance, compliance, and risk management.
  • Track-record of accomplishments as a quality and compliance manager, and with satisfying customers in technology-driven, developing companies NetApp Certified Implementation Engineer—SAN, Data ONTAP 7-Mode.
  • Significant experience in IT service management, including operations, sales support, or project management.
  • Strong understanding of ISO9001, 14001, 20000, 270001; Certified Auditor in one or more of these ISOs is preferred; Part of audit team based on ISAE3402 SOC1.
  • FDA Inspection Trends and Issues.
  • Understand Good manufacturing practices (cGMP).
  • EU Data Privacy Regulations.
  • Lean / Six Sigma Principles.
  • GDPR.
  • Business Administration.
.
Education:
    • Bachelor's degree preferred in related field; master's degree preferred.
  • PMP certification preferred, PM training required.
  • ITSM foundation training preferred.

PROFESIONNAL SKILLS
  • Fluent English language skills required: verbal and written communication.
  • Self-motivated and disciplined.
  • Strong investigative and analysis skills.
  • Strong technical and process design and implementation skills.
  • Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
    • Customer focus and ability to manage customer expectations.
  • Ability to work creatively and analytically in a problem-solving environment.
  • Manages multiple priorities in a high-pressure environment.
  • Have strong inter-personal and communication skills.
    • Able to write intricate system and user documentation.
  • Excellent organizational skills with the ability to visualize the big picture and manage last minute details.
What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more.

Benefits

Healthcare, dental, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus.

Save On Commute

Paid office parking.

Sport Activity

Join your colleagues in various sport activities in the area.

Discount Programs

Medical related discounts.

Prime Location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

PTOs

Vacation, Sick, Holiday, and paid leave.

Sponsored Events

Team social events, Holiday dinner.

Eat & Drink

Enjoy a kitchen stocked with coffee, and snacks at low charge.

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