SAP Analytics Cloud

hace 18 horas

Naucalpan de Juárez, México Chabez Tech A tiempo completo
Company Description

About Chabez Tech

Chabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term platform implementation support.

This position supports a strategic internal platform initiative to enhance our own digital analytics and reporting capabilities.

Job Description

SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

Location:

Avenida Lomas Verdes 67, Lomas Verdes, 53120

Naucalpan de Juárez, Estado de México, Mexico

Work Mode: Onsite

Contract Duration: 3 Months (Possible Extension)

Shift: Rotational

Environment: Regulated (GxP / SOX)

Role Overview

We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management, platform stability, data refresh monitoring, access support, and user enablement, while ensuring audit-ready documentation and compliance.

Key Responsibilities

Support & Operations

  • Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere

  • Troubleshoot issues related to data refresh, performance, access, models, and scheduling

  • Monitor jobs, data loads, integrations, and platform health

  • Resolve connectivity issues with SAP and non-SAP data sources

Access & Security

  • Support user access, roles, and permissions

  • Assist with authentication / access-related issues

  • Participate in access reviews and compliance documentation

Analytics & User Enablement

  • Support SAC stories, dashboards, calculations, and data models

  • Assist business users with analytics and reporting requests

  • Ensure adherence to modeling, performance, and visualization best practices

Documentation & Compliance

  • Document incidents, resolutions, and operational activities

  • Maintain SOPs, runbooks, and knowledge base articles

  • Ensure compliance with GxP / SOX requirements

Required Skills & Experience

  • Hands-on experience with SAP Analytics Cloud (SAC)

  • Strong experience with SAP Datasphere

  • Experience providing L1/L2 application support

  • Knowledge of SAP data sources (S/4HANA, HANA, HANA Cloud, CDS)

  • Understanding of data refresh, scheduling, and monitoring

  • Experience working in enterprise and/or regulated environments

  • Strong documentation and communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

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