Customer Service Representative

hace 1 semana

Paseo de lo Virreyes Guadalajara Jal Mexico Digital Risk. A tiempo completo
Company Description

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Job Summary –

· CSR Jr representatives are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Ability to read and write documents in Portuguese is a must and work closely with internal teams to identify system requirements.

Years of experience needed 2–4

Technical Skills:

· Implementing contract management best practices

· Development and support for accounts

· Forecast, update, and follow up with different departments.

· Specialized Supply Chain data management activities

· Manage of SAP/S4-EXCEL-OUTLOOK

· Excellent problem-solving skills

· High level of attention to detail

· Ariba, Coupa management

Portuguese Basic.

Certifications Needed:

· Bachelor's degree in business, finances, economics, or related field.

Additional Information

Hybrid position

Salary $15,000 Pesos per month

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