Cloud Service Operations Manager

Country

Mexico

City

Mexico City

Job ID

47301

Department

Infor Consulting Services

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Infor is seeking a Cloud Services Operations Manager to oversee the management and performance of cloud services operations. This role is responsible for ensuring efficient service delivery, managing operational processes, and coordinating teams to meet service level agreements (SLAs) and business objectives. You will work with cross-functional teams to improve cloud service operations and support business goals.

A Day in the Life Typically Includes:

• Manage the operational delivery of cloud services, ensuring adherence to SLAs and performance metrics.
• Oversee the coordination and resolution of incidents and service requests related to cloud services.
• Develop and implement processes for optimizing the efficiency of cloud operations and service delivery.
• Monitor cloud service performance, identifying trends, issues, and areas for improvement.
• Work with cross-functional teams to align cloud service solutions with business goals and customer needs.
• Allocate resources and manage scheduling to support cloud service operations.Maintain documentation on operational processes, service delivery metrics, and performance reports.

Required Skills:

• Full proficiency in Portuguese and English.
• Experience managing cloud service operations and service delivery.
• Experience collaborating with cross-functional teams to achieve operational goals.
• Experience with cloud infrastructure, services, and performance monitoring.
• Experience using support ticketing systems.
• Willingness to have 3-day office hybrid work model.

Preferred Qualifications:

• Experience with ERP systems is strongly preferred. However, candidates without direct ERP exposure will be considered if they bring solid support and ticketing experience.
• Experience in managing service level agreements (SLAs) and cloud service performance.
• Experience with cloud operations tools and monitoring systems.

Job location:

Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de Mexico.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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