IT Service Desk Analyst

Our Company
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The team
You will be joining a collaborative, high-performance
Global IT Service Desk Team
that supports end-users across multiple regions and time zones. The team works closely with L2/L3 engineering groups, network operations, and application support teams to ensure seamless IT operations with minimal downtime.

The role
We are seeking a dedicated and proactive
IT Service Desk Analyst
to support our
Spanish line operations
. As the first point of contact for end-users, you will handle a wide range of IT issues—including hardware, software, network, authentication, O365, and collaboration systems. This is a
24/7 rotational shift
,
work-from-office
role requiring strong communication in
Spanish and English
, exceptional troubleshooting capabilities, and the ability to deliver best-in-class support across phone, email, and ticketing channels.

What You'll Bring
To succeed in this position, you should bring:

Qualifications & Skills

• 2–7 years of experience in IT Service Desk / Technical Support (L1).
• Bilingual proficiency in Spanish and English; Bachelor's degree with Spanish background preferred.
• ITIL certification is a plus.
• Strong experience in Active Directory, O365 administration, software installs, printer troubleshooting, and OS-level issue resolution.
• Familiarity with networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wi-Fi.
• Hands-on experience with ServiceNow or similar ticketing tools.
• Ability to diagnose and resolve issues related to Windows OS, O365, and collaboration/AV devices.
• Understanding of Major Incident Management (MIM) processes.
• Strong customer service orientation, empathy, patience, and the ability to explain technical issues to non-technical users.
• Solid troubleshooting skills, time management, and the ability to work in a fast-paced environment.
• Willingness to work in 24/7 rotational shifts and support global users through calls, emails, and ticket systems.

About Us
We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How We Look After You
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status
or any other protected characteristic.
Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.