Tech Support Agent

hace 1 semana

Colonia Polanco CDMX, México Hotsauce Technologies A tiempo completo

About the job

RESPONSIBILITIES

  1. Dealing with international clients to ensure business expansion and growth, make sure the company provides quality customer service, and maintain company image.

  2. Lead the implementation process, including system configuration, testing and training to ensure a smooth successful rollout.

  3. Provide technical expertise and support to clients during the implementation phase, addressing any issues or concerns that may arise.

  4. Train end-users on how to effectively use the POS system.

  5. Document and maintain accurate records of implementation progress, issues and resolutions.

QUALIFICATIONS

a. Strong communication skills, both written and verbal, with the ability to effectively interact with clients and internal teams.

b. Good computer skills with strong technical skills.

c. Excellent problem-solving skills and ability to troubleshoot and resolve technical issues.

d. Ability to work independently with minimal supervision.

e. Detail-oriented with a high level of accuracy in documentation and record-keeping.

f. Reliable internet connection and a quiet workspace for remote work.

g. Availability to work during regular business hours, with flexibility to accommodate different time zones if needed.

h. Fluency with SQL

Compensation Includes:

· Base Salary starts at 14,000 (MXN MXN)

· Subsidy Company stock options.

· Opportunity to work in our other international offices in the future (US, Taiwan, Filipines) 20 days of paid time off per year.

· Hybrid Setup (Until further notice) 60% Home 40% Office

Additional Info:

Next Training Class starts on Tuesday 9/16.

Training is 2 weeks (Paid).

We do have training class every other month.

We look forward to working with you

This position is on a Hybrid setup. You are required to go to the office two days a week (until further notice), 5 days a week with. Our office is located in Polanco, CDMX.

HotSauce Technologies has been a leading provider of point-of-sale (POS) systems for small to medium sized restaurants, bars, and nightclubs in the United States since 1998. We're focused on providing powerful, intuitive, and reliable POS solutions built to meet our customers' new and expanding needs.

Our range of products includes comprehensive table service and ordering software, backend reporting and POS software management, online ordering service, mobile ordering software, kitchen display systems, and many more technologies vital to the function of a modern restaurant or bar. HotSauce Technologies is looking to the future of the POS industry while maintaining the core functionality and identity of our software that has made us successful for the past 20+ years.

People who choose to join our team will have exciting opportunities to contribute to the next generation of POS software and services.

Tipo de puesto: Tiempo completo

Sueldo: $14, $16,000.00 al mes

Beneficios:

  • Días por enfermedad
  • Trabajo desde casa
  • Vacaciones adicionales o permisos con goce de sueldo

Pregunta(s) de postulación:

  • Cuentas con equipo de computo?

Experiencia:

  • Atención al cliente: 1 año (Deseable)
  • Experiencia en restaurantes: 1 año (Deseable)
  • Uso de computadora: 1 año (Obligatorio)

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 11560, Colonia Polanco, CDMX

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