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Business Analyst ServiceNow

hace 2 semanas

Ciudad de México, Ciudad de México Deloitte A tiempo completo

Business Analyst ServiceNow –Senior Consultant – Americas Delivery Mexico (ADMX)

Are you an experienced, passionate pioneer in technology? A
Business Analyst ServiceNow Senior Consultant
who wants to work in a collaborative environment? As an experienced
Business Analyst ServiceNow Senior Consultant
you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.
Americas Delivery Mexico (ADMX)
leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society.

Work you'll do/Responsibilities

As a Senior Consultant, you will work with diverse global clients across a wide range of industries. You will have a variety of client facing responsibilities such as diagnosing issues using advanced analytical techniques, interviewing staff, formulating and making recommendations, and helping clients implement proposed solutions:

  • Review Enhancement Requests
    : Evaluate enhancement requests, assess their feasibility and alignment with business goals.
  • Facilitate Demand/Process Review Board Meetings
    : Facilitate discussions in these meetings, presenting written and verbal business systems impact analysis, ensuring that enhancement requests are thoroughly understood, and ready for prioritization.
  • Requirements Elicitation
    : Collaborate with process owners, requesters, and stakeholders to understand their needs and gather detailed requirements for ServiceNow products, including ITAM, ITSM, ITOM, and other solutions as needed.
  • Process Mapping
    : Document current and future-state business processes, identifying areas for improvement and optimization.
  • Data Analysis
    : Analyze data to uncover trends, patterns, and insights that inform decision-making and drive process enhancements.
  • Use Case Development
    : Create use cases, user stories, and acceptance criteria to ensure that product features align with business requirements.
  • User Acceptance Testing (UAT)
    : Coordinate and participate in UAT efforts, ensuring that developed solutions meet business needs and quality standards.
  • Change Management
    : Assist in managing the impact of changes on business processes, systems, and organizational structure.
  • Stakeholder Communication
    : Act as a liaison between business stakeholders, technical teams, and product management, ensuring clear and effective communication, keeping stakeholders and requesters informed about the status and progress of their respective requests
  • Reporting
    : Generate reports and dashboards to convey key performance metrics and support data-driven decision-making.
  • Process Improvement
    : Collaborate with cross-functional teams to identify and implement process improvements and automation opportunities.
  • Documentation
    : Maintain detailed and accurate documentation of requirements, processes, and changes.

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Qualifications

Required

  • 6 -10+ years of consulting and/or industry experience.
  • Completion of coursework (
    Egresado
    ) in any pertinent field or industry.
  • Responsible for supporting and leading project workstreams and/or teams.
  • Identifies key drivers, defines problems and proposes solutions.
  • Advanced English level.

Preferred

  • Business Analysis Experience:
    At least 3-5 years of experience as a Business Analyst in IT or related fields, with a proven track record of gathering and documenting business requirements.
  • ServiceNow Knowledge:
    Familiarity with the ServiceNow platform
  • Requirements Elicitation:
    Proficiency in using a variety of techniques to gather and document business requirements, including interviews, surveys, workshops, and use cases.
  • Process Mapping
    : Experience in documenting and improving business processes using tools like flowcharts or BPMN.
  • Data Analysis
    : Strong analytical skills and the ability to work with data to derive meaningful insights.
  • System Integration understanding
    : Knowledge of system integrations and the ability to assess their impact on business processes and requirements.
  • Communication
    : Excellent communication and interpersonal skills, with the ability to bridge the gap between technical and non-technical stakeholders.
  • UAT and Testing
    : Experience in user acceptance testing and quality assurance processes.

Additional Skills preferred:

  • Certifications
    : Business analysis certifications such as Certified Business Analyst Professional (CBAP) or Agile-related certifications.
  • ServiceNow HAM Pro & SAM Pro Experience
    : In-depth experience with ServiceNow HAM Pro & SAM Pro implementations.
  • Agile Knowledge
    : Familiarity with Agile methodologies and how business analysis fits within Agile frameworks.
  • Automation and Process Optimization
    : Understanding of automation and process improvement concepts.
  • Change Management Expertise
    : Experience in change management practices and principles.
  • Advanced Data Analytics
    : Proficiency in advanced data analytics tools or techniques.
  • Documentation Management
    : Experience with tools for requirements and process documentation.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Accommodations

We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.