Brand & Visual Communications Manager - Xostudios

Reports To
Senior Marketing Director, XOStudios

Location:

Mexico Remote

XtendOps is an AI-powered BPO transforming from a traditional outsourcing company into a tech-forward

AI BPO — combining AI, automation, and human expertise to build modern customer operations.

XOStudios is the in-house marketing and creative team behind this shift. Marketing & Commercial (sales enablement)

Social Media

Graphic Design

Video & Photo

We're now evolving our brand from "just another BPO" to a

serious AI + technology player — and we're looking for a Brand & Creative Lead to help drive that transformation.

The

Brand & Visual Communications Manager – XO Studios

will own the evolution and expression of the XtendOps / XO brand across all touchpoints.

Help define and maintain our new brand identity as we transition into an AI BPO and tech company.

~ Lead and mentor the design team (graphic, social, and visual support for video/web).

~ Partner closely with marketing, sales, and leadership to translate our positioning into

decks, visuals, and digital experiences

that actually help close deals.

~ This role is a mix of

brand strategist, creative lead, and senior designer

who deeply understands US culture, communicates flawlessly in English, and can execute as well as direct.

Brand Strategy and Identity

~ Lead the definition and rollout of XtendOps' updated brand as an AI BPO and tech-forward company.

~ Translate positioning, messaging, and commercial strategy into a clear

visual identity system

(logos, typography, color, layout, graphic language, iconography, etc.).

~ Maintain and evolve

brand guidelines

and ensure consistency across all channels (web, social, decks, sales collateral, video, events, internal comms).

~ Serve as the internal "brand guardian," helping teams understand not just

How
to use the brand, but

why

Prioritize incoming requests with the Senior Marketing Director and help translate business needs into creative briefs.

~ Work closely with video and photo teams to ensure visual cohesion across static and motion content.

Sales and Commercial Enablement

~ Collaborate with the commercial / sales team to create

high-impact sales decks, one-pagers, case studies, and visuals

that support live pitches and outbound efforts.

~ Step in as the go-to partner for sales when the Senior Marketing Director is not available —clarifying needs, refining narratives, and delivering polished decks.

~ Digital and Social Brand Experience

~ Oversee the visual direction for key

digital touchpoints

: website, landing pages, social media, marketing campaigns.

~ Partner with web designers/developers to ensure the site reflects our updated brand and AI BPO positioning.

~ Ensure social media content (organic and paid) is visually aligned with the brand and optimized for each platform.

~ Collaborate with video and motion designers to keep motion graphics and video templates on brand.

Work closely with the

Senior Marketing Director

and

global leadership team

(US-based leadership, sales, product/AI, operations) to understand strategy, priorities, and upcoming launches.

~ Join key leadership or commercial conversations when needed to translate strategic direction into creative requirements.

~ Fluent, near-native English

(written and spoken) with a strong understanding of

American culture, tone, and business communication

~5+ years of experience in

branding, visual design, or creative direction

in B2B, tech, SaaS, CX, or agency environments.

~ Proven experience

building or evolving a brand system

(not just using an existing one).

~ Strong portfolio showcasing (please submit it at ****** identity work

Marketing and sales collateral design (especially decks)

Web / digital design

Social media visuals; exposure to video/motion a plus

Experience leading or mentoring designers (formal or informal leadership).

Adobe Creative Cloud (Illustrator, Photoshop, InDesign) and/or Figma

Experience in

BPO, CX, SaaS, or AI/tech

companies.

~ Basic understanding of UX/UI principles for marketing websites and landing pages.

~ Experience collaborating with video teams (storyboards, thumbnails, lower-thirds, on-screen graphics).

Please apply through this LinkedIn role, and also email your portfolio to .