Case Manager

hace 7 días

Monterrey, Nuevo León, México GlobalTeam A tiempo completo

Job Title:
Case Manager

Job Modality:
100% Remote (Monterrey)

Employment Type:
Full-Time Contractor

Industry:
Professional Services / Operations / Customer Support

About the Client:

Our client is an international company focused on delivering high-quality services and personalized solutions to their clients. They are currently expanding their operations and looking for a
Case Manager
who can help ensure smooth processes, excellent client experiences, and consistent follow-up across multiple cases and stakeholders.

About the Role:

We are seeking a
highly organized, proactive, and people-oriented Case Manager
to join GlobalTeam and support our client in coordinating and managing case workflows.

In this role, you will handle case assignments from start to finish—tracking progress, maintaining communication with clients or partners, and ensuring all documentation and actions are completed accurately and on time. You'll collaborate with internal teams and external contacts to ensure every case is handled efficiently and with professionalism.

This position is ideal for someone who enjoys problem-solving, organization, and maintaining positive communication with clients and colleagues.

Key Responsibilities:

  • Serve as the main point of contact for assigned cases, ensuring smooth communication and follow-up.
  • Coordinate between clients, internal teams, and third parties to move cases forward.
  • Track case progress and update records in company systems or CRM tools.
  • Identify potential issues or delays and take proactive steps to resolve them.
  • Ensure all cases meet service standards and deadlines.
  • Maintain confidentiality and accuracy in all documentation.

Required Skills and Experience:

  • Bachelor's degree in Business Administration, Communications, or a related field (preferred).
  • Communicate clearly and naturally in English (C1 level required).
  • Previous experience in case management, client coordination, project support, or operations.
  • Strong organizational and time management abilities.
  • Excellent communication and problem-solving skills.
  • Ability to work independently in a fast-paced, remote environment.
  • High attention to detail and accountability.

Bonus Points for:

  • Experience working with U.S.-based or international clients.
  • Familiarity with CRM or case tracking systems (e.g., HubSpot, Salesforce, ).
  • Bilingual proficiency (English/Spanish or Portuguese).
  • Knowledge of process improvement or client service best practices.

What We Offer:

  • Competitive compensation based on experience.
  • 100% remote position with flexible working hours.
  • Opportunity to work with international teams and clients.
  • Supportive and collaborative work culture.
  • Growth and learning opportunities within a global organization.

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