Operations Supervisor
hace 2 semanas
At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.
Location: Guadalajara
Schedule: 2 days 10:00 – 19:00 and 3 days 15:00 – 00:00 (You may choose the days that work best for you.)
English Level: B2 Intermediate
Salary: $28,000 MXN / month
Additional Benefits:
$1,000 MXN grocery vouchers
$500 MXN punctuality bonus
Extra shift bonuses for evenings or weekends
What You'll Be Doing
Operational Oversight & People Management
Oversee day-to-day operational execution for assigned employees, ensuring consistent people-management practices and full compliance with internal KPIs, SOPs, and performance cycles.
Payroll Review & AccuracyReview and validate employee payroll components, including overtime, vacations, absences, and schedule adjustments.
Identify discrepancies proactively by keeping employee information up to date.
Coordinate IT packet assignment and system setup.
Ensure workstations and layouts are fully ready before the new hire's first day.
Process changes related to shift, modality, job position, salary, benefits, or client assignment within defined SLAs.
Serve as an advocate for assigned reps inside the organization.
Maintain active communication with CSM/AM regarding engagement levels and team wellbeing.
Manage HR incidents and Performance Improvement Plans.
Conduct monthly 1:1 meetings to review performance and operational issues.
Prepare and use internal reports and dashboards related to growth, retention, PTO usage, KPIs, and overall team health.
Support and monitor the onboarding journey for all new hires.
Develop and track quarterly action plans based on engagement insights.
Identify risks early, document success cases, and implement strategies to reduce churn and elevate the employee experience.
Ensure all steps of the Performance Review Cycle are executed on time.
Guide employees through self-reflections and manager reviews.
Conduct and document regular 1:1s in Rankmi, ensuring follow-up on action items.
Directly supervise assigned team members.
Provide coaching, mentoring, and shadowing sessions regularly.
Offer continuous feedback to support performance improvement and professional growth.
Monitor compliance and engagement for remote and hybrid employees.
Track trends in performance, behavior patterns, and retention data.
Translate insights into action plans and ensure effective follow-up with employees and internal stakeholders.
Core Skills & Qualifications
Excellent verbal and written communication in English (B2 level)
Strong problem-solving and conflict-resolution abilities
Ability to multitask and manage priorities effectively
Customer-focused mindset and positive attitude
Calm and professional under pressure
Why Join Us
Opportunity to grow within the logistics and customer service industry
Dynamic, bilingual, and multicultural work environment
Competitive salary + bonuses for evening and weekend shifts
Ongoing training and career development
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