Operations Supervisor

hace 2 semanas


Zapopan, Jalisco, México Rapido Solutions Group A tiempo completo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.



 Location: Guadalajara 
Schedule: 2 days 10:00 – 19:00 and 3 days 15:00 – 00:00 (You may choose the days that work best for you.)
English Level: B2 Intermediate

Salary: $28,000 MXN / month
Additional Benefits:

  • $1,000 MXN grocery vouchers

  • $500 MXN punctuality bonus

Extra shift bonuses for evenings or weekends


What You'll Be Doing
Operational Oversight & People Management

Oversee day-to-day operational execution for assigned employees, ensuring consistent people-management practices and full compliance with internal KPIs, SOPs, and performance cycles.

Payroll Review & Accuracy

Review and validate employee payroll components, including overtime, vacations, absences, and schedule adjustments.
Identify discrepancies proactively by keeping employee information up to date.

New Hire Setup & Readiness

Coordinate IT packet assignment and system setup.
Ensure workstations and layouts are fully ready before the new hire's first day.

Employee Change Management

Process changes related to shift, modality, job position, salary, benefits, or client assignment within defined SLAs.
Serve as an advocate for assigned reps inside the organization.
Maintain active communication with CSM/AM regarding engagement levels and team wellbeing.

HR Incidents, Reporting & PIPs

Manage HR incidents and Performance Improvement Plans.
Conduct monthly 1:1 meetings to review performance and operational issues.
Prepare and use internal reports and dashboards related to growth, retention, PTO usage, KPIs, and overall team health.

New Hire Onboarding & Engagement

Support and monitor the onboarding journey for all new hires.
Develop and track quarterly action plans based on engagement insights.
Identify risks early, document success cases, and implement strategies to reduce churn and elevate the employee experience.

Performance Review Cycle (PRC) & 1:1 Compliance

Ensure all steps of the Performance Review Cycle are executed on time.
Guide employees through self-reflections and manager reviews.
Conduct and document regular 1:1s in Rankmi, ensuring follow-up on action items.

Supervision, Coaching & Development

Directly supervise assigned team members.
Provide coaching, mentoring, and shadowing sessions regularly.
Offer continuous feedback to support performance improvement and professional growth.

Home Office / Hybrid Follow-Up

Monitor compliance and engagement for remote and hybrid employees.
Track trends in performance, behavior patterns, and retention data.
Translate insights into action plans and ensure effective follow-up with employees and internal stakeholders.



 Core Skills & Qualifications
  • Excellent verbal and written communication in English (B2 level)

  • Strong problem-solving and conflict-resolution abilities

  • Ability to multitask and manage priorities effectively

  • Customer-focused mindset and positive attitude

  • Calm and professional under pressure


 Why Join Us
  • Opportunity to grow within the logistics and customer service industry

  • Dynamic, bilingual, and multicultural work environment

  • Competitive salary + bonuses for evening and weekend shifts

  • Ongoing training and career development

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico


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