Tier 3 IT Support Engineer

hace 1 semana

Ciudad de México, Ciudad de México Nearshore Business Solutions A tiempo completo

Position: Full-time

Location: Remote (LATAM)

Contract: Contractor

Salary: USD 4,000 / month

Role Overview

We're looking for a
Tier 3 IT Support Engineer
who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you'll own the
most complex Microsoft 365, Intune, and Azure challenges
, lead escalations, and implement long-term improvements in security, compliance, and user experience. If you're passionate about solving problems at scale and mentoring others, this is the opportunity to shape how enterprise IT operates in the cloud era.

Key Responsibilities

  • Act as the
    final escalation tier
    for advanced issues across Microsoft 365, Intune, and Azure AD.
  • Troubleshoot and resolve challenges in
    cloud infrastructure, identity management, endpoint security, and device compliance
    .
  • Manage and optimize
    Microsoft Intune
    (endpoint management, application deployment, compliance, conditional access).
  • Administer and secure
    Microsoft 365 environments
    (Exchange Online migrations, lifecycle management, DLP policies, distribution groups).
  • Configure and maintain
    Azure Active Directory
    (MFA, conditional access, identity protection, security baselines).
  • Implement enterprise-grade
    data loss prevention (DLP)
    and security controls.
  • Collaborate with engineering & security teams on
    cross-platform issues
    .
  • Lead
    automation, policy rollout, and security hardening
    initiatives using PowerShell or other scripting tools.
  • Produce Tier 3-level
    documentation, SOPs, and escalation playbooks
    .
  • Mentor and coach Tier 1/Tier 2 engineers to elevate overall team capability.

Must-Have Qualifications

Fluent/Native English (spoken and written, C2 level).

Strong hands-on expertise in
Microsoft Intune
(endpoint, compliance, security).

Deep experience with
Microsoft 365 administration, Azure AD, and DLP solutions
.

Skilled in
cloud networking, conditional access, and endpoint management
.

Proven ability to write/debug automation scripts (
PowerShell preferred
).


7+ years in IT support
with at least
3+ years at Tier 3/senior level
focusing on Microsoft cloud technologies.

Preferred Qualifications

  • Microsoft certifications (Endpoint Administrator, Azure Administrator, Security+, or similar).
  • Proven track record leading escalations, projects, or technical rollouts.
  • Experience with enterprise-scale migrations and hybrid Microsoft environments.
  • Mentorship experience training Tier 1/Tier 2 engineers.

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