IT Engineer Network

Job Description
We're looking for an experienced
Network Engineer
to design, implement, and maintain our global network infrastructure. This role combines technical expertise with hands-on execution across wired and wireless networks, audiovisual systems, and office expansion projects. You'll play a key role in ensuring that our global workforce stays connected, secure, and supported through reliable and scalable network solutions.

If you thrive in a collaborative, people-first environment and value humility, humor, self-awareness, and quality, you'll feel right at home here. We're looking for someone who's just as comfortable optimizing network performance and troubleshooting complex issues as they are contributing to AV design standards or supporting new office build-outs.

What You'll Do

• Network Design & Implementation: Design, configure, and deploy secure, scalable LAN/WAN and wireless solutions across global offices.
• Maintenance & Operations: Monitor, maintain, and troubleshoot network infrastructure to ensure optimal performance and uptime.
• Security & Compliance: Implement and maintain firewalls, VPNs, and access controls in alignment with security and compliance standards.
• AV & Collaboration Support: Support and maintain AV systems and conferencing technology for hybrid meetings and corporate events.
• Office Expansion Projects: Partner with Workplace and IT teams to plan and execute network infrastructure for new offices and expansions.
• Monitoring & Optimization: Use tools such as Logic Monitor, Aruba Dashboard, or equivalent platforms to monitor performance, identify issues, and improve reliability.
• Documentation: Maintain accurate documentation of network topology, configurations, and standard operating procedures.
• Cross-Functional Collaboration: Work closely with endpoint, collaboration, and security teams to ensure seamless technology integration and user experience.
• Vendor Management: Coordinate with external vendors and service providers to procure, install, and support networking and AV hardware.

Why Join Us

• You'll have a direct impact on the performance, reliability, and scalability of our global IT infrastructure.
• We prioritize thoughtful, data-driven decisions and encourage innovation through experimentation.
• Our team values humor, honesty, and collaboration, creating a culture where you can be yourself and do your best work.
• We support continuous learning and growth with opportunities to explore new technologies and expand your technical skill set.

What We're Looking For

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience: 5+ years of hands-on experience in network engineering or infrastructure operations, preferably in a global or multi-site environment.

• Technical Skills:

• Core Networking: A deep and demonstrable understanding of fundamental networking concepts, including TCP/IP, VLANs, routing/switching protocols (e.g., BGP, OSPF), VPNs, DNS, and DHCP.

• Hardware Platforms: Hands-on experience with networking platforms from major vendors such as Cisco, Aruba, Palo Alto, and/or other equivalent enterprise-grade hardware.
• Emerging Technologies: Familiarity with and/or experience in modern networking technologies, including SD-WAN, cloud networking (AWS) and Network Monitoring Tools
• Security & SaaS: Experience with security platforms and cloud-native solutions, with Netskope experience being a plus.
• Collaboration Systems: Working knowledge of AV systems and conferencing technologies (e.g., Zoom Rooms, Neat).

• Other Beneficial Skills: Any experience with scripting/automation (e.g., Python, Ansible) or network automation tools is a plus.

• Soft Skills:

• Problem-Solving: Excellent problem-solving abilities, with a proven track record of using Root Cause Analysis (RCA) to identify underlying issues and implement sustainable solutions.

• Communication: Clear and effective communication, both written and verbal, particularly in the context of creating and documenting change control procedures.

Collaboration:
A collaborative mindset with the ability to work cross-functionally and manage stakeholder relationships during the change control process.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.