Bilingual Customer Service Agent
hace 2 días
Agente bilingue con experiencia en healthcare
SOLVO GLOBAL busca Programador de citas médicas en Mérida, Yucatán
Proyecto Freelance Disponible.
Puesto: Customer Service Representative
¿Tienes pasión por ayudar a las personas y experiencia en servicio al cliente? Únete a nuestro equipo y brinda soporte excepcional a pacientes, asegurando que cada consulta sea atendida con rapidez y precisión.
Horario: lunes a viernes, 7:00 AM 4:00 PM
Ubicación: Merida, México
Responsabilidades:
Atender llamadas entrantes y salientes para resolver consultas y solicitudes.
Brindar información precisa sobre servicios, citas médicas e insurances.
Documentar interacciones en el sistema CRM.
Colaborar con otros departamentos para resolver casos complejos.
Cumplir y superar métricas de desempeño (tiempo de atención, satisfacción del cliente).
Requisitos:
Inglés avanzado (B2+/C1).
Experiencia en servicio al cliente BPO en entorno médicos
Manejo básico de sistemas CRM y herramientas informáticas.
Habilidades de resolución de problemas, empatía y paciencia.
Capacidad para trabajar en entornos dinámicos y en equipo.
Nivel de educación deseada:
Media Superior
Nivel de experiencia deseada:
Nivel Medio
Función departamental:
Atención al cliente
Industria:
Cuidado de la Salud Mental
Habilidades:
- Healthcare
- Scheduling
- Scheduler
- Customer Service
- Insurance
Esta vacante viene de la bolsa de empleo
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