Bilingual Customer Service Agent

hace 2 días


Mérida, Yucatán, México BACK OFFICE DE CHIHUAHUA A tiempo completo
BACK OFFICE DE CHIHUAHUA busca Bilingual Customer Service Agent en Mérida, Yucatán

Agente bilingue con experiencia en healthcare

SOLVO GLOBAL busca Programador de citas médicas en Mérida, Yucatán

Proyecto Freelance Disponible.

Puesto: Customer Service Representative

¿Tienes pasión por ayudar a las personas y experiencia en servicio al cliente? Únete a nuestro equipo y brinda soporte excepcional a pacientes, asegurando que cada consulta sea atendida con rapidez y precisión.

Horario: lunes a viernes, 7:00 AM 4:00 PM

Ubicación: Merida, México

Responsabilidades:

Atender llamadas entrantes y salientes para resolver consultas y solicitudes.

Brindar información precisa sobre servicios, citas médicas e insurances.

Documentar interacciones en el sistema CRM.

Colaborar con otros departamentos para resolver casos complejos.

Cumplir y superar métricas de desempeño (tiempo de atención, satisfacción del cliente).

Requisitos:

Inglés avanzado (B2+/C1).

Experiencia en servicio al cliente BPO en entorno médicos

Manejo básico de sistemas CRM y herramientas informáticas.

Habilidades de resolución de problemas, empatía y paciencia.

Capacidad para trabajar en entornos dinámicos y en equipo.

Nivel de educación deseada:

Media Superior

Nivel de experiencia deseada:

Nivel Medio

Función departamental:

Atención al cliente

Industria:

Cuidado de la Salud Mental

Habilidades:

  • Healthcare
  • Scheduling
  • Scheduler
  • Customer Service
  • Insurance

Esta vacante viene de la bolsa de empleo


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