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Customer Service Specialist

hace 2 semanas

Mérida, Yucatán, México Augusta Sportswear Brands México A tiempo completo

Customer Service Specialist

Augusta Sportswear de Mexico – Momentec Brands

Job Type: Full-Time

Location: On-Site (Merida, Yucatan)

As a Customer Service Specialist (CSS), you will serve as a trusted and empathetic point of contact for our customers. Your primary goal will be to provide timely, accurate, and effective solutions while fostering a positive and professional experience. In this role, you will:

  • Manage incoming calls, emails, support tickets, and order inquiries, ensuring each interaction reflects care and professionalism.

  • Identify customer needs, provide solutions, and offer best-in-class support for product inquiries and order resolutions.

  • Take and accurately enter sales orders with a strong attention to detail.

  • Work with internal teams to ensure seamless resolution of customer concerns.

  • Approach every interaction with empathy and a solutions-driven mindset, ensuring customers feel valued and supported.

Qualifications:

  • English: Business fluent or native proficiency.

  • High school diploma or equivalent.

  • Minimum 2 years of experience in a call center or customer support role.

  • Strong computer skills; ERP and CRM experience is required.

  • Effective communication skills, including the ability to interact with company executives.

  • Team-oriented, proactive mindset, and excellent organizational skills.

  • Ability to multitask, prioritize tasks effectively, and work independently with minimal supervision.

Why Join Us?

Be part of a supportive team that values innovation, collaboration, and growth.

Gain valuable experience in customer engagement while contributing to a growing company.

Work in a fast-paced, positive environment where your contributions make a real difference. growth.

Job Type: Full-time

Pay: From $1.00 per month

Application Question(s):

  • Can you share your salary expectations for this role?
  • What is your current employment status?
  • Can you share your location and if it affects your ability to commute or relocate for this position?

Language:

  • Inglés (Required)

Work Location: In person