Customer Service Specialist-Bilingual

We are in search of a Customer Service Specialist to join our vibrant team

You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism, and offer solutions tailored to their immediate needs.

The Customer Service Specialists plays a key role within the organization to provide customer support to internal and external customers. You will strike a balance between maintaining trustful relationships and ensuring accurate information on any inquiries. The Customer Service Specialists also need to ensure that all work is performed in compliance with company policies as well as local, state, and federal laws and regulations.

Benefits:

• Full-time Monday-Friday 8am-5:00pm (No Weekends. No Evenings).
• Salary: $18,000-$20,000 MXN per month
• Performance bonus
• Attendance bonus $2,000.00 MXN.
• Grocery Vouchers 10% of Salary at permanent contract
• Paid Training
• Paid uniforms at permanent contract
• Development Opportunities to leadership roles
• Referral program up to $500
• Law Benefits starting from day 1
• Monday to Friday- 7am till 4pm

IMPORTANT

**If you are interested in this role, you MUST send a resume in English to be considered for this position. **

Job Responsibilities:

• Serves customers by providing product and service information and resolving product and service concerns.
• Maintains customer records by updating account information.
• Resolves customer inquiries by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Soft collections on past due accounts.
• Adhering to follow-up guidelines to ensure outstanding obligations are satisfied.
• Accepting of feedback to improve skill set and able to contribute to the training and development of others in a "team" work environment.
• Utilizing sound judgment and creativity to analyze the customer's inquiry and providing accurate information.
• Maintaining outstanding quality assurance results.
• Demonstrating a positive attitude while engaging in a fun and challenging work environment.
• Maintaining and exceeding key performance metrics while adhering to all compliance regulations.
• Other duties and responsibilities as assigned.

Qualifications

• High School Diploma (equivalency certificate).
• 1-3 years of call center customer care in a call center environment handling incoming and/or outgoing calls. Face-to-face experience in a service environment is acceptable.
• 1+ years of sales experience or handling escalated customer requests is a plus.
• Excellent multitasking skills; can navigate multiple software programs while staying engaged with the customer.
• Capability of having professional and persuasive verbal, written and negotiation skills.
• Proper phone etiquette.
• Proficient computer and typing skills plus working knowledge of MS Office.
• Must be goal oriented, tenacious, and a self-starter with a keen sense of urgency.
• Strong written and verbal communication skills with a keen attention to detail.
• Ability to work on a fast-paced, high account volume, goal-oriented team.
• Excellent proven history of overcoming objections while finding resolutions that best fit the customer.
• Flexibility to adapt to business needs.
• Maintain a business casual and professional appearance during work hours.

Tipo de puesto: Tiempo completo

Sueldo: $18, $20,000.00 al mes

Beneficios:

• Bebidas gratis
• Programa de referidos

Lugar de trabajo: Empleo presencial