Bilingual Customer Service Representative

**Vacante para la empresa Forma RH International en Monumento A La Revolucion -Cuauhtémoc, Ciudad de México**:
**Bilingual Customer Representative for Percepta - Client AVIS**

Location: Reservation Center, Av de la República 43. Col. Tabacalera, A Cuauhtemoc, 06030 CDMX, Mexico.

Department: Customer Service

Reports to: Customer Service Supervisor

Position Summary:
The Bilingual Customer Representative will be responsible for providing exceptional customer service to AVIS customers, handling reservations, inquiries, and resolving issues efficiently and professionally. This role requires clear and effective communication, as well as the ability to work in a dynamic, customer-oriented environment.

SALARY OFFERED : 85 MXN PER HOUR from monday to saturday, to start ( 17,600) aprox

Key Responsibilities:
- Provide accurate information regarding rates, vehicle availability, and company policies.
- Process changes and cancellations of reservations in accordance with company policies.
- Effectively and professionally handle customer complaints, seeking satisfactory solutions for both parties.
- Record and update customer information in the Customer Relationship Management (CRM) system.
- Collaborate with other departments to ensure a consistent and satisfactory customer experience.
- Maintain up-to-date knowledge of AVIS products and services, as well as current promotions and special offers.

**Requirements**:

- Education: High school diploma; higher education in administration, tourism, communication, or related fields is preferred.
- Experience: Minimum 1 year of customer service experience, preferably in a call center environment or service industry.**Skills**:

- Excellent verbal and written communication skills in both Spanish and English.
- Ability to multitask and work under pressure.
- Basic computer skills and experience with CRM systems.
- Detail-oriented and strong organizational skills.
- Positive attitude and customer-oriented mindset.
- Languages: COMPLETE **Fluency in both Spanish and English is required.**

**Benefits**:

- Competitive salary and benefits above the law.
- Opportunities for professional development and career growth within the company.
- Dynamic and collaborative work environment.
- Continuous training and professional development programs.

Application Process:
What You Can Expect Starting pay rate of $85 MXN per hour Loyalty Bonus (as of the second year worked) 12 days of vacation Vacation Bonus (25% - 1st year; 50% - successive years) Christmas Bonus (15 days) Restaurant Card (after 90 days of employment) Life Insurance (24 months of salary) Training and Development opportunities (Percepta College) Award-winning Employee Reward Program (Perci Perks) On-site Gymnasium Employee Referral Program ($10,000 MXN after 90 days of employment) Employee Discount

Now offering a $15,000 MXN hiring bonus (*Applies only for new hires):
$3,500 MXN upon graduating from training (2 weeks) and Nesting (3 days), at the end of the first 2 weeks and with a minimum requirement of 100% attendance during those 2 weeks.

$5,500 MXN upon completion of a total of 6 weeks, with a minimum attendance requirement of 92% during those 6 weeks.

$6,000 MXN upon completing 90 days in production (after completing the first 6 weeks), with a minimum requirement of 92% attendance during those 90 days.

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Ocio, Viajes y Turismo

**Habilidades**:

- ENGLISH