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Client Service/Project Manager Restaurant
hace 9 horas
Overview
Location:
Remote (work from anywhere)
Contract engagement to start
About The Role
Host Stand is a new kind of hospitality agency that mixes branding, tech, and culture to change how guests discover and fall in love with restaurants and hotels. This is a hands-on role: you'll run day-to-day client operations, coordinate with a global mix of full-time and freelance specialists, and make sure bold ideas turn into measurable business results. You'll manage digital campaigns, run content operations, and use modern automation and AI tools to speed execution and sharpen insights.
What you'll own
Client + Communication
Serve as the main client contact and trusted partner for 3–5 accounts.
Lead weekly client meetings, prepare agendas, capture decisions and assign clear owners.
Field and prioritize incoming client requests; keep the roadmap realistic and expectations aligned.
Produce crisp client deliverables: status summaries, task lists and monthly reviews.
Manage onboarding: project setup, asset organization, access provisioning, and client training sessions.
Project & Program Ops
Build and maintain project plans, timelines, and task management in ClickUp / Notion / Monday.
Manage scope creep, update SOWs/timelines and secure approvals for changes.
Document and iterate SOPs, playbooks, and templates for repeatable use.
Global Freelance Coordination
Assign tasks across internal team members and offshore subcontractors; balance capacity across time zones.
Onboard and brief freelancers and manage deliverables and continuity.
Campaign Setup and Execution
Develop media plans, content calendars, campaign timelines, and supporting budgets
Partner with clients and subcontractors to set up and manage advertising accounts
Support the setup of multi-channel marketing funnels focused on awareness, acquisition, and retention
Assist with audience segmentation, conversion tracking, and UTM implementation
Manage paid media execution alongside freelance specialists across Meta, TikTok, Google Search, and Display
Coordinate A/B testing and creative experiments; analyze performance and iterate quickly
Track, analyze, and report on full-funnel performance and campaign impact
Content Operations & Creative
Own the client content calendar: shoots, edits, captions, formats, and platform specs.
Write clear creative briefs with goals, specs, KPIs and deadlines.
Manage the DAM: uploads, tagging, version control and final asset signoff.
Run creator/influencer briefs, track deliverables, manage rights and usage windows.
Ensure creative variants are produced for paid + organic reuse and A/B testing.
CRM, Data & Guest Platforms
Coordinate Guest Data Platform (cGDP) integrations, CRM connects to POS, and audience segmentation.
Oversee CRM automation flows (email, SMS, push) and validate triggers, suppression and attribution.
Support first-party data collection, enrichment, and privacy-safe practices.
Coordinate direct-message funnel tools and other first-party acquisition tactics.
Help manage loyalty, gift card and reward program operational tasks.
Listings, Reputation & Local Search
Oversee business profile management software tools for and with clients including Google Business Profile, Yelp, Trip Advisor etc, as well as aiding client with the implementation of reputation and review management software tools.
Support optimization of local SEO, contextual search and listing optimizations for restaurant and hotel protocols.
Support client with website improvements and refreshes
Organic Social
Support either client directly or subcontractor for the ongoing management of organic content placement across Meta, TikTok, LinkedIn, YouTube, and X.
Collaborate with clients to source and publish authentic, user-driven content.
Monitor engagement, trends, and audience interactions via Sprout Social, Hootsuite, or Brandwatch
Website and Conversion Rate Optimization
Support the creation and management of landing pages, website funnels, and offers to improve conversion rates.
Support A/B and multivariate testing of creative, copy, and layouts.
Track and report on conversion metrics and learnings.
Support the creation of new website and site refreshes
Reporting, Analytics & Optimization
Own client trackers and monthly performance decks; pull, validate and synthesize data from ad platforms, GA4, CRM and other sources.
Maintain dashboards (Sheets, Looker/Datastudio) and provide prioritized optimization recommendations tied to revenue or demand KPIs.
Lead post-campaign retrospectives and translate learnings into playbook updates.
Track media budgets, pacing and PO/invoice coordination.
Manage vendor relationships and subcontractor performance.
Surface risks, manage scope creep, and secure approvals for changes.
Ensure tracking and data usage align with privacy requirements and client policies.
Who you are
3+ years
in account management, project management or client services (agency or in-house), preferably with hospitality exposure.
Hands-on experience with paid, organic and CRM channels and a working familiarity with ad platforms and tracking.
Comfortable running operational checklists, QA, and launch processes.
Strong written/verbal communicator, you write clean briefs and run succinct client updates.
Organized, calm under pressure, excellent at juggling priorities and managing people across time zones.
Data literate, you can validate dashboards, read KPIs, and turn insights into next steps.
Curious, pragmatic, and biased toward testing simple hypotheses and measuring outcomes.
Remote-first posture and availability to overlap US hours as needed.
Nice to have
Direct hospitality (hotel or restaurant) marketing experience or agency background serving hospitality clients.
Experience with OTA/booking engines, reputation programs, cGDP integrations, or CRO.
Familiarity with influencer programs and creator platforms.
Experience coordinating offshore vendors and freelance networks.
Tools you'll use / touch
Paid Media: Meta Ads Manager, TikTok Ads, Google Ads, YouTube, Programmatic (StackAdapt, CTV)
Organic & Social: Sprout Social, Hootsuite, Brandwatch, Meta Business Suite
CRM & Automation: Klaviyo, HubSpot, GoHighLevel, ManyChat,
Creative: Adobe Creative Suite, Figma, , Canva
Influencer Platforms: , Upfluence, AspireIQ, Popular Pays
Project Tools: ClickUp, Notion, , Slack
Other: Google Business Profile, various booking engines/OTAs, DAM systems
Soft skills we value
Calm, confident presence with clear written and verbal communication.
Fast learner who stays curious and acts on feedback.
Ownership mindset, you own outcomes and document decisions.
Obsession with details: UTMs, links, spreadsheets, and Figma charts
Practical problem solver who keeps the team and client moving forward.
To Apply
Send your resume, salary requirements and one or two short examples of projects you owned or significantly contributed to(one hospitality example preferred) to ******. Tell us the stack you used, one problem you prevented, and a metric you improved or something that tells us you are the rock star we are looking for.
